> You missed the important information. There are now 80 ANGRY users.
And there you have the big difference between big companies and small ones
I for many years worked at small companies where IT was an afterthought and done by me as a part time activity. Wanting to move onto bigger things I did a few interviews and one day one was at a banking/credit co, the 3 questions asked were when something broke, how and what did you fix to it? well with a small co you just pile in and fix the problem....simples!
...it was not until I was with my current Much Bigger Co where IT is a core dependency that I got to understand the concepts of planning, change control, escalation up the food chain and finally after the event lessons learned and how to avoid it in the future.