* Posts by jeepster798

1 publicly visible post • joined 12 Jul 2018

Microsoft slows Dynamics 365 update cadence

jeepster798

Cadence is not the point here - compulsion is the point

This key element of this announcement is not the cadence of releases - it is the fact that ERP users will get updates whether they want them or not. Having a Windows 10 or Outlook software update forced on you is not the same as having an ERP update imposed unilaterally. ERP systems are complex multi-functional mission critical business applications, many of which have been uniquely adapted and configured to match the customer's business functions. If things go wrong or don't function as expected, businesses go bust and people lose their jobs.

Upgrading software versions in ERP often require a project with work-streams for process and data review, regression testing, code obsolescence and change management. There should also be regular readiness assessments and roll-back plans for when it goes wrong. There are major resource staffing issues around these projects and all the expense that goes with that resource. Given a choice, most business would just say no thank you to push-updates and all the risk that they entail. Business commonly elect to forego updates and upgrades because they are too expensive and risky.

Suggesting this approach shows Microsoft's ignorance of the ERP world and could lead to mass-desertions by existing customers plus difficulties in selling the D365 product against other less pushy vendors.