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* Posts by seagate_surfer

4 publicly visible posts • joined 12 Oct 2017

Disk drives suck less than they did a couple of years ago. Which is nice

seagate_surfer
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Re: Ah...

Sorry to hear your experience with us hasn't been great. While it's not something we can do for everyone, we'd like to see what we can do to help set this right. Would you mind sending us a PM summarizing your experience, what your needs are currently, etc.?

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Seagate fires NASty volley of 12TB spinners with lifebelt for fried data

seagate_surfer
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Re: Don't buy Seagate

Hi Graham, thank you for your insight and support.

"Any drive can fail at any time; most will not fail until well after you have stopped using them"

While HDD's are incredible collections of raw materials, technology, and programming, they are subject to a multitude of conditions in the field. We advocate two rules:

1. Use the right drive for the job.

2. Always back up your data.

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seagate_surfer
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Re: Don't buy Seagate

Hi there. We appreciate your business. And we're sorry to hear you had issues with your drive. Any time that things don't work as expected can be disappointing. For that reason, we offer warranty and replacement services, including advanced RMA in select regions for data transfer convenience.

We stand by the reliability of our products and always recommend to back up your data. If for any reason you run into any issues, please contact our support team and we will do everything possible to assist you. They can be contacted at http://www.seagate.com/support-home/

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seagate_surfer

Hi all- our first time posting here so here is a quick introduction. We are the Seagate Official Forums team, and we do our best to engage, support and provide value to online communities and forums with an interest in storage. We appreciate Chris Mellor and The Register for the coverage of our recent 12TB announcements, as well as the conversation around them.

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