If you consume it then you should expect to pay for it.
Software and support have to be paid for. If you want freeware then go and use that to run your business. Don't complain when you run a commercial software product that is not freeware and you are expected to pay for it. My experiance on this is that customers have for to long overlooked the agreement they entered into when purchasing software that is licenced on a trust basis. They, or their staff, only seem to have a negative comment to make towards a software vendor who has decided to verify their consumption of that software against their entitlement when they are presented with a bill for their overconsumption. As a business it is your responsibility to ensure you are correctly licenced, it states so quiet clearly in the EULA, and if you have not bothered to ensure you are using the software in line with the licence agreement you signed up to then that cannot be the software vendors issue when they call you to to account.
Biting the hand that feeds IT
