Re: Sums up the whole problem really
Except, you are the customer.
Or more accurately, you are their customers' customer. And if I no longer trust Google to give me the right search results, it means I no longer respond to their ads, which means their customers don't get my money, which means that Google doesn't get their money.
I've tried using Google to search for things I want to buy recently, and the results were so useless that I had to go elsewhere to find it.