'open', maybe, 'reach',poor !
Openreach must be split away from the BT monopoly conglomerate so it can be judged as a stand-alone-consumer-service. Its simply about all that technology being managed for the benefit of individual customers and currently thats not the case. Generally, the internet strength is better in France for instance. Openreach can get away with investing less in the UK because it is practically a monopoly. The UK needs (now more than ever) the fastest wireless service right across the country. Btw, how is a trade union congress guy going to deliver better customer service ?