A really Big grovel to BT
Dear Lovely Cuddly B.T.
I am so very very very sorry I wrote those complaining E-Mails to that evil publication Micro Mart. You are the best company in the world. Your technical support team are superb with the knowledge of the ancients at their fingertips. Your service is second to none. I am about to set off to your headquarters on my knees as a penance for my misdeeds. I will be whipping myself every yard and chanting long live B.T. and Openreach.
In the meantime could you in your infinite wisdom improve my pathetic broadband as dropping after a few seconds is slightly irritating. When I get back and my knees heal I will sing your praises from the rooftops.
If this is not sufficient for you I will sacrifice a hundred goats outside your headquarters for your pleasure and delight. My family have agreed that if all this fails I may sacrifice one of them every day until either you improve my broadband or I run out of family members.
Just what more do you want?