Re: Other casual people
"A system created by remote and ineffectual dons is not fit for public and commercial use"
If the likes of Doug Engelbart, Ivan Sutherland, Bob Taylor and Larry. Roberts are ineffectual in your view I'm puzzled as to how many people in this world you would categorise as effectual.
None of which has anything to do with the inepts who set up the sort of commercial departments described in the article assuming that everyone will type in their correct address and fail to ask themselves "what could go wrong?".
This is simply corporate obtuseness and not confined to email. One delivery company whose name is a TLA persistently fails to deliver here. My house doesn't have a number, just a name - carved 6" high on a block of stone beside the gate - and they seem unable to get their heads round this despite long exchanges of emails. They have, apparently confirmed that they have the address in their system but, despite having been send GPS coordinates seem to send their drivers to an address a hundred metres away, just out of sight round a corner. Only one recent attempt has succeeded, possibly because the driver had the initiative and sufficient command of English to phone up and ask for directions. I will no longer order from businesses whom I believe will use them for deliveries.
Businesses that have no mechanism for correcting errors in the data they hold will fail repeatably indefinitely.