Our company had the misfortune to purchase one of their systems. Trying to fix said system on receipt, got through and was put in what I can only describe as a conference call with around six other folk support were trying to help at the same time. Support were so useless some of the callers got their fixes from the other callers.
My issue was hardware related. Monitor was poorly focused. Support's solution was to only run it in VGA mode. It was a 21" monitor.