Interesting, very interesting
TCO has long been an area of FUD by Slurp but it seems like a few heavy hitters are saying that Macs are overall cheaper to maintain than Bloat by Slurp and they appear to have the numbers to back it up.
From my small sample size, Bloat requires more effort to support than Fruity as there are more weird things that seem to go wrong with Bloat. Fruity seems just to work much more reliably. Most of the initial support 'issues' occur in the transition as the user learns a new OS (some are in their mid-70s). I miss the money but I also do not have panicky phone calls requiring my near immediate attention at weird hours.
With Bloat10 being barely an alpha release, support costs will go up especially if the 'upgrade' have to be installed very often. I can see a Fruity OS and others making inroads on the desktop as Slurp ignores what users really need. Note, I saw a post today (Thurrot.com) that Samsung is making rumblings about Linux being part of their offerings. Did read it carefully but given the site it was posted on I thought it was interesting.