Apple support versus an Android
I'm not a great fan of Apple Corp, but I do like some of their equipment, particularly their laptops and iPods/iPhones. The old Jobsian stubborness to 'the only way' does annoy me (such as making it so difficult to use right click, surely Apple you can let this one go now?). And I particularly dislike being locked into one mega-company with a litigious bent and deliberately bespoke methods and systems (haven't we learned that lesson?).
However I brought an iPhone 3GS and then the 4S (64Gb) a few years later. I'm very happy with both devices but would like the option to move to Android at some point to free mysefl from some of the annoying designed-in restrictions (video file formats, advertising in the browser, iTunes being a dog) and make use of some of the more modern phone features the iPhone hasn't adopted.
But the main thing that would hold me back is the lack of support for Android compared to the iPhone, this is my thinking -
iPhone - if the iPhone stops working (my 3GS did once brick) I can walk to the Apple store and walk out with a replacement, free of charge if the phone is less than a year old. Also Apple does seem to provide iOS support for phones several generations old, and of course updates can be rolled out quickly from Apple to me. This story just adds more evidence that Apple's long term support is dependable.
Android on the other hand - if my phone breaks I probably have to send it somewhere (manufacturer or network), being without a phone for a period, with an unknown amount of confidence in how good some of the manufacturer's are with customer service - a big risk. Furthermore, if it isn't the Nexus brand, how long will updates take to get to my phone? will they ever? How long before the manufacturer just stops supporting the phone at all. Some Android phones don't seem to get a single update after they have been built.
In summary, when I do replace my 4S, which shouldn't be for a while, there's no reason to change at the moment, there's a good chance I will decide against advancement and modernity (a new Android) for the low risk option (a new iPhone). People talk of being seduced by the shiny, but my phone is so important now that there are other attractions to choosing Apple. Stories like this just reinforce my thinking.