* Posts by Lee D

4261 publicly visible posts • joined 14 Feb 2013

No cards, thanks, we're contactless-less: UK supermarket giants hit by card payment TITSUP*

Lee D Silver badge

Re: cashless society

And if I go somewhere that refuses to accept card, same thing. In fact I've done it quite a lot.

Mainly because I don't carry cash (good luck, muggers, even my phone is worthless), secondly because I see no need to convert card into cash to then immediately hand someone when I can just card it, and thirdly because handling cash/change is a pain in the butt (especially in COVID-times - the stuff that always has traces of illicit drugs on because it's been through so many hands, and you want to put it into my hand with your hand? Nope.)

Then there's a fourth - I have a record of every transaction, which I deem to be necessary. It helps my personal accounting (having been living on my own for the last three years, I have been strapped and my spreadsheets were vital for the first year, and having bank data to see what I'm expecting to spend exactly when is a god-send... and the ONE forced cash transaction I had was the exception to the rule), and it helps accountability (no arguing over whether I gave you a ten or a twenty) and it also stops cash-only trades (sorry, Mr Window Cleaner, but I don't have cash... oh look... you're walking away... almost like you don't want to know about declaring your income on a bank statement...)

Even antiques markets and boot sales take card now. Hell, I have a card reader in my car for if someone is desperate to give me money (I do a lot of "I'll buy that online because I'll get the right thing for cheaper, and you have no idea how to use a computer, then you can pay me for it when it arrives" for older friends and relatives who - get this - get such duff deals because they'll only ever deal in cash, but they trust me and I save them money).

The fees thing is really - short of Mastercard massive post-Brexit opportunistic hikes - not a factor. Handling cash, taking the risk, banking it, running a till, etc. is expensive and card fees are pitched at that exact same expense for a reason.

Lee D Silver badge

Re: cashless society

34% of people surveyed have had their cash refused at least once since March 2020.

The payment method you use is only as effective as its acceptance by others.

More importantly - why do all these huge stores, costing hundreds of thousands of pounds to operate, not have a backup card processing system - even if it means swapping the card readers and costing them a few % extra? If ONLY Morrisons/Co-op went down, that meant that all the other processors worked just fine. But they just don't consider it important enough to implement a redundant system for a business-critical system. If they had, you'd never have heard a thing about it, because it would have "just worked". Maybe other places do exactly that, which is why they didn't go down.

In the toss-up between taking 98% of their customer's money, and refusing them service without cash, they opted to refuse them service.

But, sorry, cash is by no means a panacea and costs just as much as cards to handle safely, account for errors, theft, fraud, etc.

Europe considers making it law that your boss can’t bug you outside of office hours

Lee D Silver badge

Re: WTD

Literally illegal to even suggest that it's "career-limiting".

Lee D Silver badge

Re: Simple approach - wages

If it's in your contract, you're being appropriate informed and compensated, right? Or do you just sign any new additions to your contract?

"On call" does not mean "work for free". It means that you are the guy who will make themselves available when it's necessary to do so. Not that you'll work unpaid.

ADT techie admits he peeked into women's home security cams thousands of times to watch them undress, have sex

Lee D Silver badge

My car.

My entrance to the property.

The exterior to the property, including window access.

Let me simplify this for you: If someone is already inside the house, it's game-over, whether you're at home or not.

I manage CCTV as part of my job, and 90+% of cameras are external, the rest are on entrances that you have to cross to get to the internal buildings. Not quite sure what you think recording of the inside of your own house is going to show/do, to be honest.

Or are you one of those people who thinks that a single frame of CCTV will instantly and conclusively identify the burglar with zero investigation needed? Hint: 20 years managing work CCTV systems, a dozen police-related incidents with submitted evidence, zero convictions. It's called a black hoodie and don't-look-at-the-camera.

My own personal home system has a better record than that, with random incidents in its scope like neighbours being burgled and cars damaged, etc.

Lee D Silver badge

Camera is in home.

Camera is internet connected.

Camera is serviced by third-party.

Join the dots, it's not hard, no matter WHAT measures the company takes, it's going to happen.

So stop doing one of the three.

(P.S. Just bought TPLink Tapo cameras cheap on Amazon. Cloud-capable (but not required). Full local RTSP stream. And they all face AWAY from my house.)

You would expect a qualified electrician to wire a building to spec, right? Trust... but verify

Lee D Silver badge

Anecdote time:

Needed an outside "commando" connector, but not the standard one, but a 32A (about twice the size of the connector you normally see on caravan sites, building sites, etc.).

I wasn't going to wire it in, but I found a guy online who agreed to it. I made sure he was qualified. I wanted a big huge waterproof box outside, wired into the house electrics, to power an electric kiln and/or car out in the garden, and I wasn't going to have some fly-by-night set light to my house.

He fitted it all, but my 32A commando cables hadn't arrived, all I had was a short extension lead on the end of a single commando connector. We plugged it in, it lit up, I plugged a lamp into it, it worked. As that was as far as I could test, I paid him.

When my cables arrived a few days later, I tried kitting up the electric kiln that my girlfriend had bought cheap from an old potter down in Somerset (a 300 mile round trip). Power light indicated, but it wouldn't do anything. Bugger. So I took it apart, tested everything I could find, even got the schematic from the creators (which wasn't easy given the age of it). Nothing. It was like there was no power inside the kiln but there was in the cable.

Frustrated, and working through my usual diagnosis process of "It CAN'T be that, but I've tried everything else", I started testing continuity of the cable, the commando plugs, and got back to the box on the way. Put the old extension lead back on it, the light on the lead lit up, and the lamp worked. Tested voltage on lamp... 22v. What? I'm expecting another 0 on that! Sod it. I had no choice. Cut the house power, took off the cover of the external box.

And discovered this:

Live in, to big turny switch. Good.

Big turny switch output to internal terminal. Good.

Internal terminal to live out. Good.

Neutral in, to big turny switch. Good.

Neutral out from internal terminal... no... hold on... what? The neutral doesn't join up with anything on the switch!

I presume he MEANT to install a small piece of cable between the switch and the terminal for it, but never did. So the cable was basically floating live, with no neutral to return. Apparently it was just enough to illuminate power lights on the lead, the lamp I used to test, and on the kiln, but not enough to power anything.

Double-checked bloody everything - most especially the earth - and wired it as it should be with the right grade cable.

Went back to kiln... turned on first time. Worked flawlessly for years.

Just because you hire the experts does not mean you get a good job done.

Screw you, gadget-menders! No really, you'll need loads of screwdrivers to fix Apple's AirPods Max headphones

Lee D Silver badge

I managed several hundred Apple tablet/phone devices.

Repairs were so expensive, and so temporary and shite, that we stopped bothering and just binned the lot.

It costs £30 to replace an entire huge Chromebook screen panel, using a small screwdriver.

It was costing us £75 per iPad screen, with specialist repairers, using specialist equipment, which - if the casing was even slightly dented - they could never guarantee and it would fail in time. The record was a device with three repairs, beyond which all the repairers said it wasn't worth their time touching it and it would just fail again.

For iPads: Home buttons, under-screen sensors, power buttons and the corners of the metal cases. Once they were done, forget it.

Yet with the same amount of Android phones, Android tablets, Chromebook Tabs, etc. we've had a tiny handful of repairs, and with MULTIPLE TIMES the amount of Chromebooks, our repairs are all done in-house in about 10 minutes and with a minimal charge for parts only.

Apple devices are just inherently unrepairable. Before COVID, all three of our repairers went bust one after another (and hence we needed to find new repairers) and all told us that there was almost no margin on Apple repairs, even if they used recon or third-party replacements. And we did not deal with fly-by-nights or the guys in the market or anything like that. We're talking established companies specialising - and advertising such - in repairs of (usually) Samsung and Apple devices primarily, with premises, permanent technicians, websites, guarantees, collection/delivery services, contracts, etc.

Lee D Silver badge

Honestly, if you're in the Apple repair game, find another business.

They don't care about repairability at all.

And I thought there was supposed to be Apple "Geniuses" (like Sheldon, I refuse to contribute to the devaluation of that word) and AppleCare etc. to take care of all that for you?

It's 2021 and you can hijack a Cisco SD-WAN deployment with malicious IP traffic and a buffer overflow. Patch now

Lee D Silver badge

Well, obviously.

It's software.

General rule is that if you don't want it to be possible, you have to isolate it using hardware. If you don't want arbitrary memory access for a process, for instance, there's no point in relying on the OS to do that for you. You have to have a hardware mechanism to enforce that.

Software-defined-anything is just software, vulnerable to all the same problems that all software has.

Watchdog urges Tesla to recall 158,000 Model S, X cars to fix knackered NAND flash that borks safety features

Lee D Silver badge

Re: Looking at the 30 year old ECU design

I think it's more that it's too much to ask that a bulb designed to go into a car 12v electrical system isn't capable of smoothing its own power if it's that sensitive to fluctuations that are inherently present in a car's electrical system.

If you can't handle 10-14v, and more, drops and spikes constantly without failing to perform your primary function (lighting up) then I think the fault is more the bulb.

And this is far from limited to car systems. Any low-voltage lighting made before LEDs will not accept an unballasted LED fitting lightly - it'll flicker and buck like mad. Everyone knows this. The LEDs are so low power that any unregulated DC power supply will go mad and buzz and fizz and fluctuate, and you have to buy a whole new power supply to make them work reliably.

It's not the CAR. It's the BULB. The reason that it doesn't work for you is that you ARE just hardwired to the 12v system, which is NOT smoothed in a car (literally, any automobile component is designed to take this into account - from bulbs and car radios to USB chargers, cigarette lighters, inverters, etc. - go look at any in-car PC enthusiast site... you need smoothers or tolerant and regulated power supplies. You can't just hook up a 12v cable to a car battery and expect it to work, because when starting, charging, air-con, cold weather, etc. kick in that 12v MUST be regulated if you want any kind of consistency. Which is why all the automobile components are either tolerant of it or have on-board regulators to make them tolerant.

Your bulbs obviously don't, and expect you to craft an RC circuit to compensate (which is a cheap, junky way of trying to do that, compared to a single-chip voltage regulator inside the device itself).

Lee D Silver badge

Deliberately cheap and underspecced components.

Expensive recall.

I have little sympathy.

Under that pile of spare keys and obsolete cables is an IoT device: Samsung pushes useful retirement project for older phones

Lee D Silver badge

Re: It's about the battery

I did the same, but with a Samsung Galaxy XCover Pro.

Removeable battery. And I can get spares.

Wired headset.

USB-C standards.

Clean, up-to-date Android.

Dual SIM (if you buy the right model).

I wonder when companies will realise that "removeable battery" is a feature, not a bug.

Lee D Silver badge

Great I have an S4 Mini, and S5 Mini and a Galaxy Ace.

What can I do with those?

I'll tell you what - install LineageOS and maybe get another few years out of them as phones, not to mention use them as universal IR remote controls for the Mini's (they came with IR blasters by default). The Ace, though, is pretty much bin material and/or emergency phone only.

Samsung hasn't released updates for any of them in literally years, you'd think they'd at least have the decency to open the bootloaders etc. to make turning them into LineageOS machines a bit easier.

That's it. It's over. It's really over. From today, Adobe Flash Player no longer works. We're free. We can just leave

Lee D Silver badge

Literally stopped deploying it nearly 10 years ago.

My workplace of 6 years hasn't ever had it, and I've denied (and justified) its installation ANYWHERE throughout that entire time.

What the hell are you people doing with it still on your system?

Surprising everyone, spending watchdog says the UK's 2025 deadline for nationwide gigabit broadband is 'unreachable'

Lee D Silver badge

Re: They installed fibre in my street last January.

Their official coverage stats go by how many houses are fibre "capable", not by how many actually have it.

By converting your cabinet they can claim hundreds of fibre-capable houses in your area, even if they never hook up a single one, and thus contribute to their whatever-percentage-coverage legal obligation.

Also FTTP is vastly different and they don't really care, because FTTC is so much cheaper for them to implement.

I have FTTC in my road, last time I checked they offered me "up to 4Mbps" on it. I bought a 4G router instead, get 80Mbps+ and unlimited data for £15 a month. Judging by the local Wifi SSIDs, quite a few of my neighbours do the same.

Irony is that I could hit the town centre of a major inside-M25 town with a stone from my bedroom window, and live in a tightly-packed urban environment.

I gave up waiting for BT to provide decent broadband years ago, and have lived in VM-fibred areas or used 4G ever since. To be honest, despite my hatred of Musk, if he manages to get his Starlink thing going, I'd far rather give him money than BT, and at least I could take that with me when I moved house.

If you're a WhatsApp user, you'll have to share your personal data with Facebook's empire from next month – or stop using the chat app

Lee D Silver badge

Re: Disappointing, but not surprising

Ironically... I paid for a lifetime subscription to the thing.

So as far as I'm concerned, I want my money back.

Lee D Silver badge

They can try, but I will just file a GDPR complaint. My personal data is opt-in in the UK provision of services no matter where THEY operate, and will remain so until/unless GDPR is repealed.

But, like the Oculus Rift stuff, all this tells me is that everything bought up by Facebook has to give data to them for no good reason, even if it's entirely unrelated to their Facebook services.

One of the reasons I literally struck the Oculus off my list when it was announced, which now makes VR a one-horse race as far as I'm concerned.

Seems a stupid way to destroy a business, to be honest, but no worse than say Oracle, which as far as I'm concerned taints whatever company it takes over permanently to the point I don't want to use it.

This better not be a cruel prank: Microsoft promises 99.99% uptime for Azure Active Directory from 1 April

Lee D Silver badge

Re: They can't hit 3 nines

I'm not even joking but they struggled with 2 nines over 2020, and in previous years!

Lee D Silver badge

So if they're down for more than 8 seconds a day on average, or an hour a year, you get your money back?

Well, that's going to make Azure very much cheaper!

Julian Assange will NOT be extradited to the US over WikiLeaks hacking and spy charges, rules British judge

Lee D Silver badge

Re: Suicide

And a good way to end up being sectioned under the Mental Health Act.

Brexit freezes 81,000 UK-registered .eu domains – and you've all got three months to get them back

Lee D Silver badge

Re: This is to punish the UK

"I couldn't believe it when I left my company and they demanded their staff ID card and company devices back".

"I couldn't believe it when I stopped paying for my CostCo subscription and they wouldn't let me in or buy anything any more."

...

The UK punished itself, here, nobody else.

SpaceX Starship blows up on landing, Elon Musk says it's the data that matters and that landed just fine

Lee D Silver badge

Question: What's wrong with just landing like normal?

This seems to use a lot of fuel to do what a wing and an unpowered glide and normal landing could do more safely.

Microsoft pokes Cortana's corpse to give her telepathic abilities on Windows 10

Lee D Silver badge

"Hey Cortana! <whatever you do don't> delete my pictures <before I> confirm <that they're backed up>, okay?."

When you start using anything less than 100% accurate, in-context voice, it's really difficult to not fall foul of some quite obvious problems.

And that's before you consider that people are actively crafting phrases that sound nothing like the commands but activate the commands because the voice recognition is so poor that it can't distinguish them.

https://arstechnica.com/information-technology/2020/07/uncovered-1000-phrases-that-incorrectly-trigger-alexa-siri-and-google-assistant/

Say "I don't know anything about the <election>" and it'll trigger Alexa to start listening, for example.

Lee D Silver badge

I know it'll get written off as paranoia, but one day someone like Amazon or Google are going to get compromised and then these things are going to work against you - being in your home, in control of items that cost you money / could cause damage, and accepting instructions from the Internet.

Banks get compromised. Governments get compromised. Nuclear power stations get compromised. And you're plugging your home network into Google via an Internet cable.

Everyone's paranoid about "yes, but what if someone gets into the nuclear reactor" and at no point considers that doing that is orders of magnitude more difficult than someone at Amazon sending a rogue command to your Alexa.

I think we'll end up waiting for a literal example - when some major ISP has its entire web logs for a politician aired to the public, or someone sends a prank command to every Alexa in the country, or your Google search history is featured on the ransomware emails for real - before we actually learn or do anything about it, however.

'Massive game-changer for UK altnet industry': BT-owned UK comms backbone Openreach hikes prices on FTTP-linked leased line circuits

Lee D Silver badge

I don't really mind, because my 4G gets me the speed I want. Extreme situations are unlikely, rare, and present on all services. The Internet is the first place everyone will go when the phone lines go down whatever, the 4G of a local mast on a leased line is going to be chicken feed compared to everyone trying to Wifi-call, Zoom-call, Whatsapp-call, etc. etc. etc.

Been on 4G only for several years now. Never had a problem. Fastest speeds, more than enough data, and never lost signal. If I do, literal SIM-switch and I'm on another network entirely on entirely different masts.

We're talking home DSL... there's no emergency requirement, there's no power-loss requirement, there's no must-work-in-a-hurricane requirement. For all those things, DSL suffers just as much as 4G.

The vast, vast majority of people wouldn't care that they're using 4G or DSL, is my point. They don't already, and most of them have it on their phones. They don't care if it's Wifi or 4G, it works just the same to them.

The requirements in an emergency are vastly different, and I'll stick to my dual-SIM phone and 4G with an emergency backup of "Can I borrow your wifi?" if the situation ever desperately calls for it.

P.S. most people don't need/use/understand static IP, but I VPN into something that gives me one if I should need it. Which also works from my phone. Stop running services from 4G or DSL though, to be honest. Weirdly my static IP works whoever's connection (Wifi, cabled or 4G) I'm using, and is backed by a computer in an always-on datacenter with redundant backups, which is the true intention of a static IP. So I could pop down the local cafe and do anything that I needed with my static IP, or go abroad and still use it (e.g. for iPlayer), dial into it for VoIP, etc. and it wouldn't have gone off anyway.

Lee D Silver badge

Ah, so you have a leased line, then do you?

Because all DSL lines are contended, including VDSL "fibre", and "best-effort"

And if you've lost electricity supply, the Internet is going to be down, really. If not immediately then within a few hours when your computer falls over.

Guess what - when the power goes down, those mobile towers are probably going to be the last thing to fallover, and even your phone lines will go eventually too (certainly I don't know of any obligation on BT to power your DSL in an emergency, only phone lines for 999 calls).

Lee D Silver badge

So glad I stopped paying for a landline.

Never looked back.

No spam calls.

No unnecessary bundled services.

No crappy hardware and cabling.

No engineers and their terrible excuses.

I bump it down to other people to deal with and let my 4G provider argue all that nonsense, with a spare 4G SIM in my phone on an entirely different network if I ever do have an outage.

Did 1000Gb last month. Cost me £18, on a month-to-month contract. Would've only cost me only £15 if I bothered to keep up with my provider's offerings.

Use it to stream TV and video content to my phone while I'm out and about, also have an always-on VPN over that to my external server should I have a need to do anything vaguely techy. The pair together cost me less to run than a BT-based landline, and I have paid far less in hardware than even a line activation costs (£160 I was quoted! Plus a day off work).

BT have always been a shower in all their forms, both personally and professionally. I avoid them like the plague. Let someone else deal with them.

Four or so things we found interesting about Qualcomm's Snapdragon 888, its latest 5G chip for high-end Androids

Lee D Silver badge

Re: I must admit...

Samsung Knox and Android Work Profiles.

After demonstrating a facial recognition system that works on cows, moo-chine learning pioneer seeks growth funding

Lee D Silver badge

Not being funny, but don't cows all have unique tags on them anyway for other reasons?

Why not just stick an RFID or barcode on them? Why rely on dodgy facial recognition and expensive cameras?

It may date back to 1994 but there's no end in sight for the UK's Chief customs system as Brexit rules beckon

Lee D Silver badge

Re: Pratchetisms

No, Bloody Stupid Johnson is working elsewhere ruining other bits of the country.

Thought the M3 roadworks took a while? Five years on, Vivaldi opens up a technical preview of its email client

Lee D Silver badge

Re: Jolly good show!

Google are one of the few providers who provide absolute guarantees about the location and processing of your data in the EU/UK, update your regularly and were GDPR compliant long before it happened.

If you're gonna poke holes, then I'm afraid that EU/UK DPA is the last thing you could point at Google. And nobody has yet found anything to the contrary, even Google insiders, so you'll have a really hard time proving that it was happening slyly without other people's knowledge.

P.S. the latter situation is a literal description of all international email.

Lee D Silver badge

Re: I felt your pain

My email is a veritable treasure trove of solutions, software licenses, downloads, URLs, contracts, documents, evidence, links, history, etc.

There's a reason I keep it, and it's not that there are millions of messages in there. It's that I can find THAT ONE RIGHT NOW without having to worry about how to do that.

Sure, I rarely refer to my 1997 Hotmail imports, but the point is that when I need to, it's right there. Everything from old school friends to orders to documents I wrote which are still relevant to catching people out when they say "That's not what we said". Personal, work, my old businesses I used to run, everything.

And it's a great source of spam vs real email tagged properly, for classification purposes for training spam filters.

Literally haven't deleted an email in 20 years. And literally use - and keep - Opera just for its insta-search across those 20 years of IMAP, POP, etc. accounts.

Lee D Silver badge

5 years!

And we're nearly back to being able to import my Opera pre-v12 mailboxes!

Or are we? Seems to be very shaky still given their comments and the GMail problems.

It's alright, lads, I've only got 15 years of email in there and been unable to use anything but old-Opera for the last 5 years, no rush or anything!

This was the selling point of Vivaldi, which until now has been nothing a Chrome clone with tiny UI tweaks. It literally does almost NOTHING that the old Opera did.

Honestly, lads, I clung on purely out of sheer respect for the CONCEPT of an Opera-like browser after Opera became YetAnotherBrowser and ripped out all the unique characteristics. Vivaldi promised them back, so I jumped on board. And it's FIVE YEARS until a significant one reappears. Unless you count that stupid "light up your wall the same colour as your webpage" junk, the fact you've changed program icons no less than four times (and announced it like it was some huge Changelog-worthy item), or actually being able to drag bookmarks around on the bookmark bar (which took THREE YEARS to arrive).

If you've messed up the email client, it's quite literally game over and I'll just go Chrome and suck my 20-years of mail archives into GMail, which I really don't want to have to do.

Revenues are up, the boss is about to give his keynote, and results are due. Time to sell shares, says Salesforce CFO

Lee D Silver badge

Re: Normally, you can't just "willy nilly" buy/sell as an insider

I was going to say, insider trading laws are a thing for a reason, and though they probably know more than most, they shouldn't know enough that others don't which would make such a sale suspicious.

Amazon's ad-hoc Ring, Echo mesh network can mooch off your neighbors' Wi-Fi if needed – and it's opt-out

Lee D Silver badge

Re: MAC filtering / access control?

No... because the Amazon device you have allowed via MAC filter is presenting out your connection via Bluetooth LE to all the other nearby Amazon devices and passing traffic on their behalf.

Imagine things are bad enough that you need a payday loan. Then imagine flaws in systems of loan lead generators leave your records in the open... for years

Lee D Silver badge

Re: A bad code push ? Really ?

Did you miss the bit where the SSN challenge was actually hidden in the HTML code of the same page anyway?

It's always DNS, especially when a sysadmin makes a hash of their semicolons

Lee D Silver badge

A global ISP handling their domains for thousands of users with scripts and vi?

Sorry, but that's atrocious no matter what generation that was.

And the unforgiveable bit: No backup or history? It sounds like they just jumped into a single live config and went poking for the solution. Not even a "restore from yesterday", even if they wouldn't have worked? Because even "Restore from last week? No? Restore from last month? That's working? Cool!" would have got them back up without that kind of manual intervention and then they could go comparing files to actually see what changed.

If this was the 70's or something, and the tools simply not available, it's still not great. But the 90's?

Adiós Arecibo Observatory: America's largest radio telescope faces explosive end after over 50 years of service

Lee D Silver badge

Re: Shirley...

Yeah, tell Musk that it's stupid and impossible and would require billions and would make him look like Iron Man if he could make it work.

He'll be there tomorrow.

Sometimes, that guy really does have a useful purpose.

Alleged Ponzi mastermind on the run from FBI hid in lake with sea-scooter, collared after he surfaced half-hour later

Lee D Silver badge

Re: "pay back the millions they owe"

Doesn't matter whose name it's in if it's the proceeds of crime.

US government clears debt collectors to go after Americans through their social media accounts

Lee D Silver badge

Re: Wrong Person.

As I live in the UK and used to be married to a barrister:

Your legal action would fall flat on its face almost immediately. This is a perfectly valid debt collection tactic in many countries, including the UK.

Just because they got the wrong person doesn't give you a legal right to any kind of legal action. You say "This isn't me", or "This isn't my debt" or "They've never lived here". Which involves interacting with the collectors.

They can still serve a debt or court order via Facebook, email or carrier pigeon if they want. Pretty much anything. They tend not to, but both UK and US courts can and have literally served people where they have no other guaranteed way of contacting the person, and for things way more important than a debt.

They don't need to know what country the contact lives in... the debt is still owed in the original jurisdiction and they are allowed to chase - but not necessarily enforce - it wherever the debtor happens to be. It's a debt against YOU. No different to you owing US taxes... they'll chase you even if you live in Azerbaijan.

P.S. this is 100% legal in the UK too. And chasing you on Facebook is 100% legal too, even if it wasn't legal in the UK - because their US law gives them the right to do it, and they are immune from your imaginary UK law banning UK debt collectors from doing that.

So... please... for the love of all that is sacred.... never argue with a debt collector without taking legal advice. Because you have absolutely no understanding of the process or law. If a debt collector approaches you, you either dispute the debt, or you pay it. Anything else requires legal advice, which if you have debt collectors after you you almost certainly cannot afford.

You would not, in any way, be able to take legal action against a debt collector pursuing a legitimate debt, even if they got the wrong person. You'd be asked "Did you inform them?" and you'd have to prove persistent and harmful harassment beyond that, and that would be in the jurisdiction of their enforcement.

P.S. Was married to a barrister, was subject to international debt collection for a relative who didn't live with us, including US speeding tickets, US-debt, and UK-debt chasing the guy who'd moved to the US. Oh, and once had a "friend" use our address without consent. You still have to handle it properly, but you have basically zero legal right to do anything in retaliation for their legal debt-collection practices, and your trade union won't give a damn.

Now, harassing you needlessly through Facebook might be something that a UK company could get in trouble for as our laws would prevent that... but repeated contact is not harassment. And it's a damn sight less harassing than two big blokes knocking on your door at 6am waking the neighbours and kids. That's why the UK debt collectors ALREADY have the power to do stuff like this. But they tend to prefer to send an email or letter first.

Lee D Silver badge

It's a small proof that you can't just deny that you were aware of the debt, and it's to make contact.

UK debt collectors can already do similar - email, Facebook, text, etc. It's to make initial contact with you.

Hint: If you don't have a debt, or you dispute your debt, that's all you need say. That's it. "I dispute this debt". They don't really have a leg to stand on past that point, because they're not the debtor and hence won't be in full possession of the facts.

And if it's a court-ordered collection (e.g. a High Court writ, etc. ala "Don't Pay, We'll Take It Away") then they are even allowed to use all those same above means to SERVE that writ if it comes to it (they tend not to, but legally they can use those methods already - yes, you can be served via Facebook, in the UK and the US, but it's seen as a last resort) but once it comes from a court then you really have no choice but to pay anyway. But courts can use the exact same methods.

This is for the contact, not the enforcement. "We contacted the debtor by email, Facebook, letter and home visit, your Honour, but although we know he received those messages through his interactions with them, we haven't yet seen any approach for payment or dispute".

If you don't owe the money, dispute it.

If you owe the money and can afford, pay it.

If you owe the money and can't afford it, make an offer or go to court to prove that.

Debt collectors are - in my experience - actually fairly good people. They're not the loan sharks of your imagination. If you owe money, you need to pay it, or you need to prove (to a court-level of proof) that you don't owe it. Interacting with the collectors is literally step one of that, even if it's to say "I dispute this debt".

I've never had a debt collector call for me. I've had debt collectors call for people who don't live at my address, for people who tried to use my address fraudulently, for people who left the country leaving the debt collectors only vague connections that they can use to try to get hold of them, etc. Each time they've been quite nice about it. You explain, and they go away. But they get in contact by letter, email, etc. first because THAT'S THE POLITE THING TO DO. Given a choice between a pair of brutes in bodyvests knocking on your door at 6am, waking your neighbours, disturbing your wife and kids, trying to gain legal access to the property, refusing to leave and panicking them into paying, wouldn't you rather they sent you a private Facebook message? Well, guess what? This allows the latter to happen first.

And my ex used to be a barrister, so she was well aware of what they could and could not do, but it still shook her every time they came looking because you then immediately have to be on your guard about things and you can get worried about "what if they come back and find an open window", etc.

Given that, a "This is to inform you that we have a debt against you. To avoid enforcement action, please get in contact with us on..." in your Facebook messaging is positively a joy in comparison.

Micropayments company Coil distributes new privacy policy with email that puts users' addresses in the ‘To:’ field

Lee D Silver badge

Re: how we interface with our mailing list provider

Colleagues keep asking me why their <external third party> mass-mailing emails can't come from our proper domain but come from <company name>@massmailing.<external third party>.tv or whatever.

"The same reason that we don't let them telephone our customers directly and claim to be us."

Lee D Silver badge

Re: I can't help feeling that there is a market for an email client

Hint: Outlook and Exchange are the single least-configurable things you'll find for what you think should be simple features.

To: BCC: and CC:, signatures, email delivery delay/recall, greylisting, searching through all mailboxes and performing an action on an email, assigning permissions to a particular person to manage those email accounts, etc.

Everything you think "That should be easy", forget it. Or be prepared to faff in a web GUI for ages, or write some Powershell to get the job done. And, in many cases, pay through the nose on a per-user, per-month basis to some random third-party in order to do it in an anywhere-near vaguely-sensible fashion (e.g. Exclaimer for signatures)

A year of software testing appears wasted as ‘upgrade’ shutters Australian stock exchange on its debut

Lee D Silver badge

RUN.

IN.

PARALLEL.

WITH.

OLD.

SYSTEM.

DUPLICATING.

THE.

REAL.

LIVE.

DATA.

Anything else is not "testing", it's just guessing if it will work or not.

Branch off the real data (or even just a portion), feed it through your test system, check that the answers match and/or that the behaviour is as expected.

Leave it like that for a significant period of time. Only THEN do you think about actually swapping out the old.

GitHub restores DMCA-hit youtube-dl code repo after source patched to counter RIAA's takedown demand

Lee D Silver badge

Re: Youtube

The school I work for placed a video on YouTube before the Summer to show our end-of-year speeches, etc.

Out of nearly two hours of footage, YouTube flagged a few seconds of a song (that we had permission for) and blocked the video and gave us a copyright strike (you only get three).

What amazed me was how quickly they did that. It was virtually instantaneous, the song was incidental in the video (i.e. it's not like we slapped the MP3 onto the soundtrack directly, it was playing in the background of a speech), and it was half-way through a long video with other things in it (including other music that was public domain, or performed by us with permission). It also identified the exact song, performer, and timing of it when it notified us.

And yet they often have complete copies of all kinds of movies and content on there that seems to stay on there forever.

I think it has more to do with how hot the copyright owner is, and YouTube complies, not that YouTube are actively beating up every video that passes their way through their own impetus.

Panic in the mailroom: The perils of an operating system too smart for its own good

Lee D Silver badge

Welcome to the cost-fallacy of "that'll never happen, but if it did it would cost us an absolute fortune, so let's not do anything to prevent it".

Lee D Silver badge

My dad worked for a major brewery (You drink in the UK? You've used their product).

One day, the guys doing the rounds delivering to pubs noticed something. Each time they returned to the depot they were given a job sheet, and the job sheet was "computer-optimised" to take account of their route, the best path, time-of-day, traffic, stock, urgency, landlord opening times, etc. So you'd get a really random mix of products to be delivered to a random mix of pubs, all over London. Then you deliver in that order, return to depot, get another job-sheet, load the truck, off you go again, etc.

This day, however, they noticed that there were odd goings on. They were visiting pubs and the landlords were over-keen to take the delivery, and they were delivering into cellars that looked full already.

Turned out that a cleaner had disconnected the expensive computer system that ran the entire company (not the first time... once they did it and the computers poured a million gallons of beer into the sewers...). It hadn't remembered where it had got to, so it still saw a ton of deliveries that had been paid for but still needed to be made, and a reduced stock, and different times of day, so it had recalculated everything and printed out job-sheets for it all over again. But, of course, if it had just been the same sheet with the same deliveries in the same order, someone would have twigged, or the delivery guys would be getting deja vu. Instead, it was essentially randomly mixed-up again, so nobody recognised and different crews did the same job twice without realising. And a London pub landlord isn't going to argue about a second "free" delivery when they already have a cellar-full.

I believe it cost them on the order of millions, mostly because they then had no idea or complete record of who'd had what delivery when, if at all, so they couldn't just assume every job was doubled, or that none of them were... there were landlords complaining that they'd had nothing at all (because they weren't in the initial batch before it was rudely interrupted, and the second batch eventually had a halt called to it while they found out what the problem was), and other landlords hastily shoving kegs out the back door (and onto eBay presumably) so that the brewery didn't know about them - and the delivery drivers were hardly going to dob them in, or at the very least could be bribed with the promise of a few free pints later that evening and a "lost" delivery docket...

Not long after, they got a newer computer system of some description that had some semblance of integration with the actual deliveries going out, and what was signed for. But before that, I'm assured that the power plugs had a big sign put on them for the cleaners NOT to disconnect it to plug in their hoovers....

Ticketmaster cops £1.25m ICO fine for 2018 Magecart breach, blames someone else and vows to appeal

Lee D Silver badge

Re: And the appeal will be?

Data protection doesn't care who's at fault. If you accepted and stored the data in a bad way, it's your fault.

You could have been handing that data entirely to the third party on a secure page, and it's still YOUR fault if it gets out, if the customer was giving their data to you.

There is no "we were just contracting that out" get-out clause in DPA or GDPR. Likely you're both fined, but at minimum the original "collectors" of the data can't escape liability. And if people were putting their data on Ticketmaster's site and one of Ticketmaster's contractors leaked it - tough luck, Ticketmaster are liable first and foremost.

This is one of the (many) things I have to regularly explain about data protection to people. It doesn't matter what promises you get from the other companies you give personal data... if that data was given to you, it's your responsibility if they mess up, just the same as if you'd messed up yourself.

Microsoft unveils a Universal version of Office for Apple silicon

Lee D Silver badge

Re: In the same week?

Microsoft own large portions of Apple and Apple own large portions of Microsoft.

It's also incredibly unlikely that the creators of the world's most popular office suite and the creators of a major operating system haven't communicated at some point about the offerings available on the new platform.