Posts by circusmole

£140,000...

...is loose change to these sharks. Just another business expense. The only way to make these fines effective is to personally fine the person, or persons responsible and accountable for the activity.

I have used this...

...technology in the US. It was some sort of Chevrolet rental with "Lane Keep Assist with Lane Departure Warning". It drove me absolutely crazy with constant beeping and flashing warning lights for no apparent reason. I turned it off and tranquility returned - and I am still alive!

Another BA cock-up

I got an email today from BA that my data, given to them in good faith, had been given to SITA and had been hacked!!! The email advised me to log into my BA Executive Club account and change my password - the only problem is that my BA Executive Club account has been disabled, and I cannot get in to change my password. I called BA and their IVR system refused to allow me to wait in the queue and cut me off- hmmm. Apparently this hack occurred on the 24th February and we are only finding out about in now!

I can only assume that BA is run by a crowd of useless jokers and clowns. Have they never heard of due diligence?

Sounds familiar.

Dr Janko Mrsic-Flogel - is this the same person involved with the ZX Vega+ fiasco? No surprises here then.

Who will finally pay for the £20M fine...

...That's right - the customers! It's obvious that they will just load up their prices to recover the £20M, plus a little bit extra for their trouble, and there you go.

This has always been the case with this fines to the big companies, it's always the customer that pays in the end. There is, presumably, someone responsible for the security of customer data and someone accountable when they do not do their job properly. It is this person that should be held to account and personally fined and/or jailed. Typically this would be a board member.

Of course this will never happen, but I can dream.

Virgin Media Internet

>>>A spokesperson at Virgin Media said the company is "always looking at how we can further improve our customer service.

How about answering your phones once in awhile. Earlier this year I had to make numerous attempts to contact you and eventually got a response 4 weeks after my initial attempt.

How about giving your customers and alternative method of contacting you apart from phoning you - since you seem reluctant to respond to phone calls?

To be fair, your internet service has been quite reliable up until the recent outage but your customer service is absolutely hopeless.

Those were the days.

I worked on the 11/70 back in the day. The lights and switches were wonderful diagnostic aids. Unfortunately DEC introduced the lightless and switchless remote access front panel which you drove via the console device. Fault finding then became much more difficult and in extreme circumstances we resorted to putting back the "old" lights and switched front panel to get a grip of what was going wrong.

I did some IT consultancy...

... at several banks a few years ago and almost every one of the senior managers at these banks considered IT to be an "overhead" rather like its cleaning services, catering, building maintenance, etc... The emphasis was always on containing day-to-day costs. But if anything went wrong...

My VeraPlus...

...(not withstanding its foibles) cares not at all if the internet connection goes down or does not exist as far as its home automation tasks are concerned. Obviously it needs a connection for me to access it remotely, send me notifications and also for it to perform its automatic backups to a remote server, but otherwise it makes no difference to its automation duties if it has a connection or not.

I have no connection with Vera Control Ltd and quite capable of slagging it off for some of its 'features'

When they did this at...

.. HP (pre-HPE) HR were almost killed in the rush and buried in EoW (Expression of Wish) request forms :-) Mind you that was before Covid-19.

After 3 years my iPhone...

... started to die, the battery lasted less and less time, the device would start behaving strangely and just hanging. I looked at replacing it with another iPhone but the prices seem crazy to me. So, I got an el-cheapo Android device. I would rate it subjectively as 80% as 'good' as an iPhone at 30% of the cost. Several family members and colleagues have taken the same route. I think this is a big problem for Apple as well as the pandemic effects.

Sigh...

...they should try reading the ITIL documentation, it tells them exactly what they should be doing.