WHAT?!
"He was the relentless voice of the customer in a sea of engineers, and he taught us that we only win when we put the customer first."
You sir, are a goddamn liar.
8166 publicly visible posts • joined 15 Jul 2010
A fuck up at this level is more than just one person.
Where was the policy failure? Who failed to follow up that the job was done? Who wasn't reading tech news? Who had the authority to make sure this was a priority but didn't?
The real responsibility, and guilt, is further up the ladder.
Blaming the low man on the pole who has no authority to take unilateral action, is as old as the hills, but still utter bullshit.
How long DS? Oh about another 2 decades because the stereotype is quite real and pervasive.
Not all old gits? Of course. But still the majority. I know, I'm their tech support.
Hell even kids these days ain't as slick as they think they are.
So chill. Tech support exists for a reason. Billions of people can barely operate their devices.