Re: READ THE SMALL PRINT
@LarsG
Actually, no, it's not simply a case of reading the small print.
If the small print is unfair, then the law is on the side of the person who didn't write the contract. You cannot put in just anything, it must be fair and reasonable.
I'll concede it might be "stressful" to take on the network, hence why the regulator has a complaints procedure that everyone affected should follow.