Re: Got to love undocumented fixes
But also, how did it get to the point of having the printer stripped to components
There was a time when computer equipment was subjected to Preventive Maintenance, usually as part of a service contract. Replacing the drive belt and tensioner in RA8x drives, adjusting vacuum and pressure levels and replacing filters in various tape drives, down to replacing or cleaning out the airflow filters in VAXen and Alphaservers.
Preventive Maintenance on printers would have been in those contracts too, and printers being subject to the unholy alliance of dust, moving mechanical parts and the buildup of gooey ink, they would dearly need it. Which means that at least once a year, but probably more often, a service engineer would show up, dragging a trolley with the PM kit for that printer model, and to a first approximation take the entire printer apart indeed. With any part not deemed up to spec and potentially causing a service call some weeks or months on, let alone broken, replaced. If the customer was lucky the printer would be back in working order at the end of the day, but it might instead be waiting for parts that weren't in the kit, in the engineer's "would be useful to have at hand" stash of parts back in his car, nor in any of his printer-frobbing colleagues' either.
So yes, a printer closely resembling one of those exploded views in the associated service manual, with an ink-smeared person wielding screwdrivers and spanners next to it may well have been a planned activity.