Have you had to explain something extraordinarily obvious to a user or client? If so, write to On-Call and we might use your story in a future column.
Our customer support staff often have to explain how to use a web browser. Sometimes it can hilariously bad.
1. Explain what a browser is. Cue helpful suggestions like "It should be called Chrome, or Explorer". "It's what you use for Facebook"
2. Explain the difference between between the Google search box and the address bar.
3. Explain how to type 'start.com'. Hint: Type a '.' not 'dot'.
4. Repeat the access number several times until they type it correctly.
5. Ask them if they could go back to their desk where the problem is actually occurring instead of some other desk 'because it has a working computer'. Start again from (1).
It's a good job I do software development and never have to speak to anyone outside my team. I don't have the patience or tolerance to do tech support.