Re: previous versions
"opening every app to see if there is a message for us".
This does not sound like a normal PC use case. Our programmes don't usually leave us messages.
5609 publicly visible posts • joined 31 Jul 2009
Actually, thinking about this analogy more. We swapped our first Honda Jazz for a better, more up to date Jazz, in due course. Then an H-RV and we're waiting for delivery of an eH-RV. And for all the steady improvement and even switching to a larger vehicle a big plus is that they don't f*ck about with the controls- or change stuff that works well, and just improve stuff when they need to because the users want it or they have something new and better to offer. (We notice that the USB charge ports have been moved and will be easier to get to, the current ones are a bit fiddly to reach. And everyone complained about not being able to play their own choice of phone satnav into the console, so now you can through that easier to reach USB port, for example).
Not optionally removed, removed end-of
That's the key point. The vast gulf between hiding a feature that users may not want or need and removing it entirely when they might want or need it.
It's been a big deal since The Ribbon at least. not because said Ribbon is a bad thing, necessarily, but because they removed the flexibility of the menu system to move components out of menus or into different ones to match with users' working system.
That is a disingenuous counter argument. The controls of a car don't tend to be part of a purchase decision unless it's a change to q different type of car. So while significant unjustified changes to these would be a disaster, they would be improbable , because the actual purchase choices are image and lifestyle lead, unlike computers (other than maybe Apple) so aesthetics are far more significant.
But switching from, say a manual petrol car to a modern, hybrid, automatic car does necessitate adjusting how we use the controls. And no one who makes the choice to shift (no pun intended) to an automatic has any problem with that.
In the computer world there's the added fact that no one gives a damn about aesthetics after the first 5 minutes of practical usage. Home users can manage their own OS aesthetics if the OS publisher lets them. And commercial buyers just want a machine that the staff can use efficiently.
Snake.
Some complaints are about change because not everyone likes change, true. Many more are simply because the change has no functional purpose on a functional devices . Most are about changes that mean tasks become more difficult or simply require a new learning curve for no advantage.
Interestingly, you seem more emotional about all this than we are. This is interesting.
No, I get the impression that 'nux users tend to be pretty split about that, and most seem to disagree about distros instead, or ( since the majority are very techie)about stuff that goes on "under the hood".
Also there's a difference between disliking a UI and disliking changes in the key functionality. You can change the layout, icon shapes or whatever and leave the user's control alone. You could, equally remove or add the degree of control the user has but leave everything looking and (otherwise) responding in the same way.
Win 8's stupid "charms" were a total pain in the arse to most users- being invisible and impossible to find when you wanted them( if you ever did) and then suddenly popping out in your face after an incautious movement of the mouse. But were irrelevant to the functional control.
Here's one for your list; Why do computers fail to see shared folders when on or other of them logs in to a Microsoft account and the other(s) on a local account.
I discovered this wonderful "feature" the hard way. Setting up a new PC last month I let it use a MS account ( don't know why, I was rushing).
For weeks couldn't get it to show its shared folders to my other PCs. I tried all the usual methods suggested on the interwebs and one or two less usual ones. Nothing.
The I remembered they were on different kinds of account- and wanted to switch that anyway. As soon as the new PC was on a local log-in like the others my network shares were back!
Each new version of Microsoft anything seems to have reduced user control and introduced unneeded obstacles to working the way we want to, rather than how some Microsoft marketing type thinks we should be working.
I- and I'm not alone PCPro had a letter about this published a few months back- I want to be able to control what my Start menu shows and where. Because I have software I only use from time to time and I find programme names pretty unhelpful half the time. (Partly, to be fair,because publisher vanity means they think their clever name is more important than something that describes the function of the programme)
I need to be able to group my programmes according to function, not list them by damn fool name in a long cluttered,over complicated alphabetical list of programmes and folders-with-programes-in. That way I can quickly find the programme I need to perform the job I need it for without having to go down the list and try to guess which programme it was.
Reply Icon
Oh my God Yes. Back in the, late 70s it must have been (The Manchester Woolworth's fire was just across the way while I was there).
I'd a taken on job after Uni working for a catalogue company. Filing nasty bits of paper into tightly packed plastic wallets. It was pretty clear from these what would happen, since the wallets would start reasonably in order, then quickly become less so. Then ordered again. But each cycle was a new bunch of clerks. The company didn't want to invest money in a decent filing system- or even adequate filing space that would have made the job less physically painful (the wallets cut our fingers to shreds).
So, when I'd had enough of this I first started making a giant ball of rubber bands, then went on to organising competitions for flicking them over the top of the manager's door into his little office.
And finally, having been sent to do an errand one day and realising that I could wander round the building for hours by holding a big envelope, neither being questioned nor missed, I did that until the day we were all taken down to Personnel* and dismissed.
*HR was a distant future.
Over the years I met a number of beancounter types who'd happily spend £1 of the organisation's money to save 50p.It's a kind of mental balance sheet that accumulates the money saved, but ignores the money spent or time wasted as being part of ongoing expenditure.e.g. time consuming and complex low value car mileage forms that wasted far more expensive staff time than would be saved by preventing the odd couple of quid here or there. No normal claim was ever for more than 20 miles a week but the form could take about 30 minutes, which would have costed >£10 of staff time to complete, and then, theoretically have to be checked in all its stupid detail* by an admin.
And not just money. I can think of a few where there would be significant time wasted accounting for the time used in precise and frankly often meaningless detail.
*You couldn't just submit a claim for the daily round journey, or even a list of places visited, mostly within a half a mile of each other. Let alone submit your timetable of journeys on a claim form for a circuit that didn't often vary from one week to the next.You had to submit the milometer/tripmeter reading at the start and end of each stop. Then enter these into a table and add them up to show a total for each day's journeying. (In my case I automated it and stuck in a random mileage figure for the start of each day).
You miss the point. These kinds of credit arrangements are based on an expectation that a proportion will be unable to pay the loan off in time.Which is how they make their money. The ones that do pay their loans off on time ( and it's the same for High Street interest free purchases) are a business cost that they accept as part of the bait to catch the victims.
This is the Ford Pinto school of commerce.
It doesn't matter what you do as long as the balance sheet benefits.
[For anyone who hasn't heard the story, in brief, they decided that the cost of law suits by the relatives of survivors was a price worth paying- until Ralph Nader broke the scandal and US courts started awarding punitive damages).
Surely " It's a problem with long projects when ".. they aren't documented and/or taught to new staff as time passes.
I can only make this assumption form my own (non-it) work, but we always initiated new staff into projects that we intended ( in education it's a forlorn hope*) to continue past our own tenure.
*It doesn't matter how good an educational method is, some bugger will come along and decide we all have to do something new, which usually means reinvent some squeaky wheel from yesteryear. A general rule of thumb is that the better something works the shorter its life span**
**No career minded education officer want to let a working project just continue . That's not the route to promotion.***
***The route to promotion is to start some new thing off with a blaze of glory then jump ship before it crashes.
It does, sadly, work both ways. Entering high school massively interested in science and good at maths I met some truly crap teaching in those subjects, a mixture of teaching by rote and bullying. Since I loved reading and met some decent and enlightened teachers there my 'A' levels and degree were a mixture of English and social sciences.
For decades ( happy and successful though they've been) I've known this was wrong for me. I wouldn't change it for the world, but I do wonder what would have been the outcome if North Manchester (boys) High School hadn't been so crap in the early 70s.
My favourite of these is the "viruses are too small to be stopped by a mask unless it's a (model number) mask".
I even had to stop and think about that one for a couple of seconds- knowing it was wrong but needing a moment to work out why.
(It's not the virus they block, it's the particles containing the virii).
But it sounds so plausible at first hearing.
"One problem is assuming the problem is in a particular place. Once fixated it is difficult to change one's mind."
Oh yes. A couple of weeks back we got the insurance - Domestic and General- backed repairer round to sort out the constant warning beep in our fridge ( normally indicates the door left ajar).
He told us that the panel at the back of the freezer section was frosted up ( there was a thin ridge of ice). That we needed to empty the fridge/freezer and defrost for 24hrs with its doors open.
This didn't make much sense, so I contacted the manufacturer (Liebherr)- they have a very good helpline as it happens.
They asked me a few questions,including "Have you had any power cuts recently?. Which we had.
They told me to switch off the fridge, then switch off the plug. leave for an hour then put it back on.
When I came to do this I discovered the electronic touch control panel was frozen ( not in the icy sense). Something the visiting "engineer" had failed to even look at.
So in time honoured fashion I turned the freezer off at the mains, then back on again. Control panel then functioned. So I turned off the fridge as directed, (might as well do it all properly) and mains again. After an hour or so turned it all back on, and yes. Problem solved.And no need to find a temporary home for a freezer full of food.
It's a bit like, many years ago, I called the RAC. The car kept misfiring. He did things with the distributor, but it didn't get better and he called for a tow truck. I pointed out that there was an electrical sound being picked up by the radio.He rather loftily told me it was nothing to do with the radio and refused to listen when I told him I didn't say it was the radio, but that it was the sort of sound you get when there's a spark and it was in time with the engine. He just repeated it was nothing to do with the radio....
It was a short
The garage found the problem almost instantly, after I'd told them about the noise on the radio As in the guy saying "Ah yes that'll be the (whatever it was*)". A two minute fix.
*I think it was a high power lead with carbon inside it or something. It was a long time ago.
have *always* accepted when something is beyond my knowledge & should be entrusted to a professional.
Which, since this is largely an IT site- so rather more appropriate, is how I've been with IT.
Having started as an amateur and drifted into semi-pro work because in education until at least the early 90s there was seldom any kind of outside support. I did my best to keep up with the tech. But once there was a limited amount of support I was able to call upon this is exactly what I did. As soon as I met a problem that I knew I didn't fully understand- or that was a risk of causing worse problems I handed it over to a specialist. I had my own job, with the IT just being an add-on and there was no way I could have justified the time for training to keep up this stuff to a pro standard. And I was not prepared to bodge jobs that were beyond my skills.
This is what stops us from considering an electric car. (We are buying a new Honda Hybrid E-HRV).
We live in a fairly standard N London terraced house. No off-street parking and a handful of lamppost chargers that have no parking restrictions . So we'd stand very little chance of parking by one. In fact, even if we were willing to trail a charge cable across the pavement there's a damned high risk of not being able to park outside our own house.
Student daughter is too young to use CDs in her car. But there is a phone holder that fits into the CD slot. Out of the box it isn't great, too loose. But since she's never going to need the slot for CDs, a bit of double sided tape does the job.
OTOH we've had a sequence of Hondas. They have built in (Garmn) Satnavs which are pretty much crap. Because even after they've been updated (included in our service plan) they aren't up to date. For example where the new S bound exit from the M1 to M6 was opened it still tried to take us past the slip road down the M6 section to (wherever), after it had been updated. Also, it seldom picks up on, or calculates delays and speed restrictions- even long standing ones where they're making the new killer (smart) lanes
And its routing can be bizarre. Once we had to visit a flat in Regent's Park. It took us into a park entrance and told us to turn right. We weren't sure where the flat was but had thought it was to the left. Satnav took us on an anticlockwise journey out of the park, down to the Euston rd and back up into the park. Arriving at the flat about 150 metres from where we'd entered the park- but 45 minutes later!
Now we use Waze on our phones, with a holder in the air vent. It isn't nice and big like the inbuilt satnav, but it gets us where we need to be very efficiently.
This is a pretty common error. I've even had a few come my way over the years. It's the result, often, of managers who don't like to communicate with, let alone be responsible to,underlings trying to be as concise (i.e. brief and uninformative) as possible when forced to by some crisis that they've caused themselves..
It looks like one of two possibilities.
There's the " job interview carve-up" or the "we don't want to change anything really".
In the first it's the same as when a job description/person spec is written so that the person they want to give the job to ( CEO's mate,mistress,brother-in-law.....) is the only person who can reasonably apply. ("Must have.................. 19 years experience playing golf and wear size 9 Timberland boots". OK I exaggerate a bit- but only a bit. I've seen a few barkingly long and specific JD/PSs that were clearly written with an individual in mind).
Most non-techie people, I'm fairly sure, think everything is a dot com or a .co.country code - unless it's a charity (.org). And couldn't care less beyond that. In fact far too many just click on a link or look for a site by typing its name into Google ( and then click on a link). Actual site names are about as much used as IP addresses to an awful lot of the public. And if they do try to type it in to a browser probably automatically type .com and end up with a Google search if it isn't that,anyway.
Good luck to Tuvalu if they can get a few more millions for selling old rope.
This tends to be my thought. I don't like Amazon. I even loath them a bit. But in reality I can find and buy the stuff I need easily and at a sensible price. If it isn't right I can ( if only because of UK legal protections) return it easily.
Compare to the hassles pre-Amazon. Finding what I want to buy rather than what the shops wanted me to buy was much harder. If anything went wrong just after I'd started to use the item there was a >50% chance I'd have to get in a big argument to get a refund, or even a repair (legal rights or no legal rights).
There's a whole nuther issue.
Communicating with a business to tell them they have a problem is pretty much impossible these days.
It's the well documented merry-go-round of FAQs that don't mention any issue you need to look at and "contact" links that go back to the FAQ pages.
True, some of it was about sovereignty - not letting the EU force us to have straight cucumbers and stuff like that, or fish our own waters. Except that the straight cucumber story and similar were all myths and we don't actually eat much of the fish from our own waters, preferring cod/haddock/plaice etc. But hey, blue/black passports.
In almost all of these cases it seems that there is a pattern of poor planning by a committee of bureaucrats who know something has to be done and all have their own agendas about what that something should be. But don't actually listen to anybody. And above them are a bunch of even better paid bureaucrats who set up the project but don't bother to listen to other sections who also have a stake.
And no one listens to the staff who are actually going to use the bloody stuff.
Some kinds of advertising does seem (sadly) to work.Especially since people started buying more online.
Brand name recognition does get people to pay significant sums of cash for expensive scent and trainers etc. when exactly the same stuff (tat?) can be produced in exactly the same (Chinese?) factories without the name on it and would sell for pennies.
People approach various online aggregation, comparison and retail sites because they are seen on TV and the name becomes a cue when they want to buy stuff,
And then there's gambling sites, advertising on TV - often starting with Bingo as a hook......
I'd guess that a C suite type wouldn't dare not spend tons on advertising by whatever is the accepted/fashionable means.
It's not about outcomes (for the shareholders) it's about activity. Not slinging tons of cash would be seen as dangerously complacent. Like a premiership football manager that didn't spend on new players.
Buying a new player is seen as doing something and keeps the bought footballer away from a rival team..
Advertising is seen as doing something and counters the threat from a rival company that is spending big on ads.