Re: Dialogs.... time for
Many years back my late father was QC manager for a factory making coats for M&S.
The place was badly uninvested with antiquated machinery.
M&S had notoriously high standards ( then at least).
Dad had a precise spec to work to - anything outside that he'd reject.
There was a high reject rate, mostly caused by poorly performing, ancient, worn out machines.
The directors would then go in in the evening put the stuff back into the dispatch, at the bottom of the pile - like the recent Apprentice contestants tried with their dodgy fish. M&S' staff were quite capable of foreseeing that dodge. But unlike those contestants' customer M&S' approach was more rigid.They'd reject the whole consignment.
The bosses' response each time was to swear and shout and curse at, and as things got worse, to fire managers. But not to change things. Dad left before he was next to be fired.
A few months later they went bust. No surprise there- not after M&S withdrew their contract on the grounds of poor standards compliance..
What shocked me then, and I think dad as well, was that these directors would have taken the M&S contract, knowing the high standards required- but believed they could put one over on a company like M&S rather than try to meet the standards..