Re: Oh the pain!
Added to "We're having a particularly high level of calls at the moment...".
Which might happen randomly at 2:27 on a Wednesday afternoon - but seems improbable. Especially since it was the same the day before and.....
5611 publicly visible posts • joined 31 Jul 2009
This is actually the norm. There will be a "Help" page which won't offer help, but will have some meaningless drivel and a button labelled "Get Help" or "Contact us" .
Which opens a page on "FAQs" none of which are either helpful or frequently asked, since they're almost all blindingly obvious. But no contact details or anything like that. At the bottom there will be a "Need more help" button. Which, yes you've got it. Takes you back to the Help page.
Each stage is crafted to sound like the next one will give you access to support. None of them do.
These are deliberate "dark patterns" designed to get rid of annoying customers with their annoying questions about their rubbish product.
Hmm. Maybe. Or maybe other things. Like job protection. Someone (maybe distributed among the office staff) is getting paid to print stuff from one place and copy/scan it to another. Or familiarity. It's been a well known, simple process for staff who really "don't want to start doing new stuff at my time of life".
I've read so many of these stories. And every time, every fucking time, it's the same story. A bloody great big system that is going to cost squillions, even in the unlikely event that it doesn't cost a multiple of the original tender, is bought in from one of the big corporates, who's main area of expertise is extracting money from clients that don't have the skills or expertise to define what they need, or manage its supply.
And they never fucking learn!
"Rags to rags...." where I grew up in Manchester. And I knew more than a few families like that. Grandparents had worked hard, cleverly ( and sometimes crookedly). Gen 2 had kept the business ticking over- having worked in it since they were old enough to drop out of school- maybe evengrown it. Gen 3, many being ones I grew up with, pretty much all seemed to think that either a) the business owed them a living, as a right or b) that they were natural business geniuses because they'd inherited acumen along with the premises and stock or c) both. Respectively draining the business dry while refusing to invest anything back and trying to scam the customers to increase margins or going off into all sorts of business tangents that lost money hand over fist. Commonly paying every family member as a "director" and then sitting in the office for a while every day chatting, sending staff out to collect takeaways paid for by the business until it was time for golf or drinks or whatever it wast they went off to do. Several such businesses folded when the VAT dept came after them. Or the suppliers stopped supplying. My dad worked for one such as a QA manager, with very specific requirements from the client- but they used to produce a lot of substandard stuff to save money, that dad had to reject, then at night the bosses'd sneak the rejected stuff into the bottom of the bundles for despatch, because they thought they were clever and the client wouldn't ever think of checking that. Then they'd go into a rage when the entire delivery was rejected by the client. And they did this more than once. And they only had one signifiant client (Marks and Spencer) - who just got sick of them and ended the contract. And the company folded within days. Which was when staff found the NI hadn't been paid to the government either..
One school mate of mine was the heir to a couple of busy but small shoe shops that his grandparents has started and his father had opened the second shop years before.. When we were doing exams he'd be sitting in "his" branch while a manager did all the work. We'd see him in there doing bugger all when we went past, even though there were people waiting. At some point he must have inherited or something, but he'd been running the business, briefly.. When I got back from uni both branches had closed down because they hadn't paid the suppliers and couldn't get the stock anymore.
I have a few other such stories, but they all follow the same pattern. Some about my school crowd, some from my dad's work
Yeah, something as simple as the "You must change password every x weeks and no repeats" can create havoc. Especially if a reset has to be done by a named person or an IT dept.
As when someone comes back from their holidays and needs to get working,. Or best of all, when school staff get in at 7:30 or 8AM after a school holiday, on an INSET day especially, and everyone needs to get their machine up and running immediately (else why get in early). Every single password has expired and IT don't start work until 9:00 ( read 9:30 by the time they answer the phones). At which moment every teacher and TA in every single school all want to bring back corporal, or even capital, punishment, just for IT staff.
This is a bit like the products offered to teachers and local authority staff by our unions (Unison and NUT (when I was still teaching)). Almost every single item or offer was cheaper elsewhere. Even loans were offered at a higher rate than the banks.
That's a big kettle of ball games there.
In the USA and UK the Behaviourist and Market Economy alliance have made mechanical decoding skills the measure and method for the teaching of reading. aka "Phonics". Decades of research about what readers actually do, like Margaret Clarke's Young Fluent Readers (1976) to the Goodmans in the 80s we've known that sounding out words wasn't the main part of how we read.But complicated, sophisticated reading models don't make for easily measurable, easy to programme, easy to understand, marketable teaching methods that politicians can latch on to and promote as a solution to the "falling standards" that people have been complaining about since at least the 17th or 18thC.*
*Sorry, I can't member which 17thC philosopher wrote about falling educational standards, it was 4 decades ago that I read that stuff.It might have been Locke in his Essay Concerning Human Understanding. But then again it might not. The passing of the years does that to us all.
Disgusted isn't interested in the reality. S/he is determinedly anti-EU to the point of total avoidance of evidence. Hence the use of that word "federalist" which even the Leave campaign didn't make anything of. A bit on the European Army idea was batted out, but that's as far as it went. TBH we should treat DisgusedofTunbridgeWells in the troll feeding category. And which s/he may very well be. Since the name itself is usually an ironic apocryphal reference to that kind of viewpoint. Not one that you'd expect a holder of such views to use for themselves.
My guess, equal part immigration and idiotic EUphobe myths over numerous years.(straight cucumber level bollocks). With a leavening of other myths, like fishing rights- which have, as predicted, bit the fishermen where it hurts, And the lies on the side of a bus. Possibly the biggest lie was in interpreting the vote. A tiny majority of those who voted was to leave.(2% either way). Those who were uncertain did not vote for the change. A small minority of the nation actively voted for a change* The Leave voices immediately claimed that as consent and rushed us into the next step, before anyone had opportunity to question that...Which is why places that allow votes for constitutional change usually have a threshold.
*And as the courts made clear the only reason they couldn't overturn the vote because of the shenanigans in the campaigning was that it was only ever framed as "advisory" until after it happened
It's like the merest sound of a bandwagon approaching and all the big tech companies have to start jumping.
I can sort of understand with Microsoft;the abject failure to notice the popular internet and more particularly the WWW approaching nearly brought them down. The trauma of that existential failure is, I'm sure, motivating a lot of their more stupid decisions.
Annoyingly they also use their f***ing spreadsheet when a simple WP table would be the best thing.
Having just spent a jolly hour copying my part of an exam invigilation time table from a spreadsheet which happens to the omit any half days when there are no exams ( so the cells aren't even aligned).
It is literally a block of half day cells for each of the 8 weeks, each with a long list of names vertically for each person working that week, and dates horizontally with Y or N in the cells for each half day for each of us. And it won't fit on an ordinary sized monitor because the spreadsheet just continues. You have to scroll across your line to find which days to go into work, then enter it into your own calendar of choice There are no formulae. Just a set of untidy tables. And endless opportunities for errors
Been thinking about this. I use a FOSS encryption tool or two as required. But I won't use one which isn't well supported with plenty of download sites and I always keep a copy of the installer somewhere, too.
Because there is no interoperability between any programmes, even if they use the same encryption method. So the software becomes a risk- the risk of not being able to access the data- should the programme not be available any more.
This, surely is a barrier to new programmes. They do appear, but personally I wouldn't use them until I'm reasonably sure of them. I had thought about encrypting two copies, if it ever came to it, with two different programmes, should I be needing to secure something seriously important to toke away from home, for example.
Mostly rely on Vera btw.
Spreadsheets are great for certain tasks, but they're not databases or the other various things they can be made to stand in for, And IMHO beyond a certain (perhaps subjective) level of complexity they can't be trusted. The level of complexity is the point where the user no longer knows what's going on and can see if something is screwy.
But too often ordinary users have leant how to use a spreadsheet and it's their automatic go to. Especially if the employer doesn't want to spend money on a proper toolkit/training.
I would disagree. Apart from petrol heads car buyers just choose to buy a Ford/Toyota/Honda/.. And within that a model size, HR-V CR-V Jazz etc. Then the level of luxury they can afford.
What they don't do is think about the engine type. or the braking system or the exhaust.
In computer terms - Do we go Apple Microsoft or 'Nux. Laptop desktop or tablet Then maybe 500gb SSD or 1tb
But not which Linux, which version of which Linux, which fork of which version of Linux, which flavour of which fork of which version of Linux. Which cat that ate the rat that lived in the fork...
Disingenuous. That's like saying all the ice creams are made of sugar and cream.
The user experience is what matters.
Oh. and while I'm at it, saying the "Year of Linux...25 years ago" is equally disingenuous. It doesn't matter what you use, or I use. What matters is what the generality use on their desktops. It might have been your year of Linux etc. But that's all.
Almost everyone's daily experience is of a desktop, running Windows.The server is just a remote place that files come and go to- if they even are aware of it.
Yes there's 'nux buried inside their phone, which is to them just a phone and they probably don't even think of Android or iOS as being an operating system. It's more of a brand.
Which (branding aside) is what an OS should be. The more invisible the better. Windows fails that majestically, because of MS's Prima Donna behaviour and general incompetence. Maybe MacOs does it better, I don't know enough about that, but Mac users do seem comfortable.
Err. No. You'd be surprised how little people know about how to use Windows, or iOs etc. Supporting work colleagues is an eye opener. Most people just know what ehy need to know to do what they need to do. Showing someone how to use ctrl+C and ctrl+V when it happens to become relevant to their workflow can make their day.
Herself has had an iPhone for years. And barely touched upon controlling it. I've just started using one this year. So now I'm showing her how to do more stuff. But in fairness, for these years she's done what she needs to do, somehow. Never once though had she swiped from the top right corner, for example.
And she uses the big Windows machine, in her own log-in, to do what she needs to do. If she needs something new or different she'll find out how (like making a "Doodle Poll" ) or ask me to set something up.(Like putting her Brownies group's waiting list, which was passed to her in an old exercise book when she took the role, into a spreadsheet that does conditional formatting by ages).
You've actually illustrated the opposite point. Baskin Robbins 31 flavours are all displayed clearly in front of the customer. They are pretty much all totally familiar and easy to understand, they will all taste nice, which ever the customer chooses within the customers' range of acceptable flavours. Mint is mint, strawberry is strawberry. And most customers will often still choose one of the good old standards.
With OSes there are fewer flavours; Windows, MacOs iOs, Android and a big bowl labelled Linux that contains hundreds of different flavours with weird names that mostly don't relate to anything at all.
( I chose Mint).
It's not a plane or even a car. It's a way to make computers run programmes that people need to do their jobs, run their lives or play a few games.
And it isn't hard. Not if people don't make it hard for everyone else.
A better way round is like with cameras- point and shoot being good enough for most people. though there are lots of makes, they all pretty much work the same way. And if you want something more sophisticated you can make the extra effort to get that and learn how to use it in a more sophisticated way, and so on up to DSLR
And that's before you throw in the hundreds of jargon terms and fork names and so on. Many of then scattered through this thread. Which is fine and relevant here,maybe.
And then there's saying to/about ordinary users;
Do they want to "learn"? Or do they just want it to work, without all that messy, annoying, hard "learning"?
I mean, who wants to learn to use Google and how to cut and paste."
Well actually, yes, almost everybody on the planet wants an OS that just works. And all they do want to learn is stuff like how to cut and paste,which is rightly pretty standard. And they only want to learn how to do it once. Because they just want to do stuff that helps them to feed the family.
My view fwiw is that you don't need a learner gateway distro and then the rest of the big stuff. We need a standard forever distro that just sits in the background an makes software run and then there's the sophisticated landscape of distros, forks, systemds, command lines,and so forth for IT pros, coders and hobbyists.
NB. The profoundest FOSS/'nux advocates are often also the ones who most want to see Microsoft die.But seem to be doing all they can to keep people using WINDOWS.
And bugs don't get fixed,usability issues don't get changed, quirks don't get removed because the devs aren't interested in that, it's too boring or something, and anyway they like the way that it does such and such, even though productive workers find it a total PITA.
S/he said "you can have a go at defining user requirements with the users"
And the uni bosses themselves said;
"The structure and terminology in People and Money are geared towards those with financial training and is exceptionally difficult for most people to use. It is not intuitive, and staff are regularly dedicating several working hours to tasks which should take a few minutes," the Senate explained."
And I and numerous others on El Reg have pointed out, time after time, no one ever sits down with the poor buggers that have to use this stuff to find out how it works for them, what they do, how they do it, what they need from the new system, and so on and so on. As to training in using new stuff. Forget it. Spend millions on buying a new system then begrudge a few quid to train people to use it properly.
In around 1982 I had a Sinclair programmable device. It ran simple algorithms for more complicated/lengthy/repetitive calculations.I left it locked in my desk in Tottenham School- in a locked classroom, at lunch time Some little toe rag still managed to get in to there and nick it .
That sounds like the ones we had to use, at school. I can't remember much about those days, half a century ago, but I'm pretty sure that we used a thick, soft pencil, sent our stack of cards off ( to Manchester Uni) and waited for them to come back with errors, then tried again. The fun was in trying to create a major loop in the programme that wouldn't get picked up. The intention was to try and bring the computer to a halt as the loop value grew too big.
Sadly I can't remember any details- I might not have even known some, like what language ( if any - since it was of course all in numeric code, because that's what eh cards were, not these high level wordy things they use nowadays) we were using. I guess it must have had a name, to us it was just code.
There's one retro computer I'd love to get my hands on again.
Early '70s IBM gave my school a red box.
It was their attempt to introduce a computer for education, pre-empting the BBC Micro by a good few years. It closely resembled the digital tills they had in one of the supermarket chains. None of that graphic stuff. Or even high level language. Coding was all alphanumeric.
Half a century on and it's still fondly in my memory. And it's that which lead me to my life long interest in all things computery, and made doing school IT training and support my side area when I became a teacher.
Clearly it never caught on.
Newly appointed peripatetic teacher was based in my off-site class. She had access to our (only) RM 480Z I think, computer on days when I was out in schools and vice versa.
And she was always complaining that the PC kept crashing. Which had never happened for me. Until the day that I was in for admin time and she had a cancelled slot so came back to the base.. As she walked past me in her lovely mohair jumper the computer crashed.....
It's a good thing in the sense that every recent feature update by Microsoft in recent years has been a downgrade- removing controllability and flexibility and enforcing what Microsoft thinks we ought to be doing. Forcing the Cursed Office Ribbon, removing customising and control of the Start Menu. That kind of update. No thanks.
Mostly because it's a pointless distinction in English. I may be wrong, but I think in some spoken languages, and Latin, subjuntives are a distinct form. In English, they just use a generic verb form to express rather hypothetical or abstract ideas. e.g. "I would dump the word subjunctive".
And we never got taught about this even in the 70s. When I did my 'A' level English.
Ach, don't get me off on that one. Everybody looks down on "admin" staff. And wants to reduce the number in the cause of "efficiency". But the same great reformers who do this never reduce and indeed usually also manage to increase the amount of admin to be done (often among other things, to make sure the front line staff are being "efficient"). So who ends up doing the admin, the fu...ing frontline staff who should be out doing medicine, running schools, providing therapy and so forth.
It's a message that never seems to get through. If you want to reduce admin staffing you have to reduce admin.