Recent Joys with Windows 8.1 and 10
My son in law just got himself an Alienware laptop with, among other things, an 250Gb SSD and 1Tb hdd. He plugs the piece of crap in and, to his surprise, no 1Tb hard drive. He tells me and since I was working at the time, I told him to call Dell. Two days later, I thought it was all fixed etc ... Dell sends him a USB stick, not sure what for ... I mean, either the disk is there and broken, or they forgot it ... in either case, he needs to send the laptop back ...
It turns out, he installed Windows 10, but Dell support INSISTED he go back to Windows 8.1 ... I guess Windows 10 cannot detect hard drives on its own ... anyway, Windows 8.1 could not detect the hard drive either ... Apparently, the Dell guy took over his PC, did a lot of kung fu here and there .... no disk ... I take over, the BIOS detected and tested the disk, it was OK. In "Disk Management" there was only the SSD. In device management, I could see the drive, drivers were ok ... I go to Volumes (right-click -> Properties -> Volumes), click "populate" and the drive appears with volumes, problem fixed.
Next problem, the audio jack. Plug in your headphones, the driver insists on using the speakers. Turns out you had to uninstall the driver that shipped with the piece of crap and use the standard windows drivers ... except when you want to use the speakers and not the headset ...