Users are not Abusers but they are Abused by the ISP
" if you abuse a residential line by download gigs of information during peak times "
Since when was using a XL service to download a large file at a time that suited you abuse?
This is the main problem with the internet industry today. I should know I work in it and have to regularly point out to the management that customers using the advertised service does not constitute any form of abuse just because they use it a bit more than the company would like them to. The fact that they insist on referring to these users as abusers instead of just heavy users (and remember in VM's case the XL users are obviously going to be heavy users else they wouldn't pay top dollar for the largest fastest "unlimited" "no download limits" residential package they could get) immediately makes it seem they have a right to remove or otherwise limit the service they are offering these users whilst still advertising the service they are no longer giving and still charging the same amount.
Biting the hand that feeds IT
