This reminds me of Dave Winer
I used to have a paid license for UserLand Frontier about 12 years ago, and I remember the circuses resulting when Dave Winer would want to focus on making Fancy New Things (and bragging about being Bill Gates's BFF) to the extent that major, reproducible bugs I documented in Frontier's debugger were completely ignored. Since I was desperately trying to finish a Frontier-based project so I could feed my family, this was a distressing situation. I made a little website called "crazytalk" that showed sequential snapshots of stepping through code in the debugger and the cursor was acting in "completely impossible" ways. It did no good.
Turned me on to open source. I swore I would never depend on a closed, proprietary system ever again. And when was the last tie you heard of a UserLand product? (It's too bad, because Frontier was pretty cool back in the day.)