The end of the world?
> The other thing you need to understand is whether there's a gap between how you think you work and how you actually work. My favourite example here is backups:
Noooooooooooooooo!
The absolute LAST thing that any business mangler wants is to "know" that the way they think their business runs is different from reality. They are all firmly convinced of several things:
* Everything works perfectly, all of time, except when the I.T. dept. change something
* Every I.T. person has a special key on their keyboard labeled The Answer they only have to press that to respond to any technical question in easily understood language - but they don't.
* All problems happen because the techies are lazy, watching pr0n or are stupid
* The reasons that "issues" take so long to fix, is the same reason problems happen in the first place (they are probably correct about that, but not for the reasons they think).
* Most techies sit around all day (see above) and will fight for the privilege to answer the phone, if you ever call them.
That is their world view. Even a second's exposure to reality would cause a nervous breakdown in even the most hardened and cynical manager. They would never be able to sleep again, talk in coherent sentences and it would utterly destroy their golf.