Re: @gaspergomez
Thanks for your reply, gg.
I know about the legality of refusing drunk and abusive potential customers, and I have no problem with that. I didn't know about the 12 mile rule - is that just London? That seems to be wrong to me, but there well may be a justification somewhere.
The screen idea is one that doesn't require the customer to use gps and data (bearing in mind that it would cost a lot on data for overseas travellers). The screen would have the same information displayed as you, the driver, have. Delays, roadworks etc - all displayed in as near realtime as possible. Satnav is fairly good at working out the best route on the fly these days - the days of The Knowledge are reaching their end (plus, let's face it, nowhere else requires taxi drivers to have an encyclopaedic knowledge of their patch - maybe it was always over-rated).
Fair comment about the complaints - the only complaint I know of was from a friend who lives in London, who realised he'd been conned by the "round-about-route" dodge soon after he'd moved there only after he'd got more familiar with the city. He discovered it when another cabbie took him the "proper" route, 15 minutes shorter, and several quid cheaper ... Arguing that there aren't complaints when people haven't a clue who it was that took them, and didn't realise they had been conned for days or weeks is a specious argument. As I said in an earlier post - the customer should always get a receipt, and I'll add another rule - make sure the name and licence number are legibly printed on it. In fact, it should be made mandatory that a card with the details of the driver and cab are supplied to customer when they get in the cab.
I haven't actually argued that there shouldn't be any regulation of ply for hire - you are quite correct in arguing that it has a purpose. It isn't perfect, and could do with tweaking in line with some of the comments I've made in order that honest cabbies can be seen to be honest, but it isn't bad. However, I don't see that Uber are causing that much of a problem - a journey and a rate negotiated and agreed before the two get together, and not at the kerbside, is going to be good for all. If Hailo is as good, it should have the backing of cabbies and be pushed widely to compete with Uber. On the other hand, if you are simply buggy-whip makers trying to resist progress that empowers the consumer, then good riddance.