Re: As it is traditional to pick apart these stories
The problem is a lack of basic computer literacy like the whole concept of files, folders, saving, applications, desktops, icons and so on.
In the early days when only experts used PCs, everything had real manuals, but it seems that the more everyone else has to use them and the corresponding need for more manuals, the fewer we get, if any.
And there seems to be an assumption of basic understanding that users don't have.