Re: I cancelled my landline a couple of years ago.
Vodafone is the spawn of Satan. I was mugged a couple of years ago, and had my, rather expensive, North Face rucksack nicked with just about everything I owned of any value in it. I did everything you're supposed to do; went to the plod, got a crime ref, went to the local Vodafone shop (this all happened in Sheffield), and told them to close my account (or so I thought) after providing them with the crime ref.
I guess it was partly my fault, because I didn't ask the jobsworth to provide me with written confirmation that he'd closed the account, but I'm autistic, I'd just had all my worldly goods nicked, so I wasn't exactly thinking straight.
I somehow got my mother to cancel the direct debit, but for months and months afterwards, we were receiving letters from DCAs and, every time they sent one, the cunts added £100 or so to the total! In the end, I was staring down a bill for almost £3k, which my father ended up paying just to get the fuckers off our backs!
What's their current slogan - 'More Power To You'…? I don't fucking THINK so! I only went with them because, at the time, they were the only MSP to offer a 'non-contract contract', i.e. you still paid monthly, but you weren't tied to any specific length of time.
Then, a few days later, I was walking down Fargate, when I noticed a Vodafone receipt on the ground. On the back was printed: "Proudly Supports The National Autistic Society" - they couldn't have cared less that I was autistic; I was in that shop, trying to sort out not getting whacked with a massive bill, and at least three times I was threatened with having the fuzzies called on me! They didn't, but it was a similar story in Starbucks when I was forced to kip rough one winter. It was well below zero, and I didn't dare try to kip in case, well, that was it. I accidentally fell asleep, and the next thing I knew I was being knocked to the floor by 3, not exactly small, fuzzies. The manager yelled at me, "We don't want your type in here; you're filthy, you stink, you never buy anything and you're bad for business. Regulars won't come in if you scum are, they're afraid they'll get robbed!" It was December, as I recall, and who do Starbucks always support at Crimbo…? Shelter.
Going back to Vodafone, I don't understand WTF Ofcom can't force 'em to quit penalising crime victims; what if I - or anyone - had been seriously injured, spent several weeks in hospital, only to come out to find a £££s bill…? I REALLY don't get the point of having a regulator if it won't (can't?) regulate. It's not just me, it's happened to thousands.