* Posts by Desi Banda

4 publicly visible posts • joined 31 Jan 2008

DoJ beats up tech firm for H-1B only job ads

Desi Banda
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@Everyone with a beef on the wrong targets

A lot of people who feel strongly about this topic often train their guns on the wrong targets. A nasty aspect of this exercise is the often demeaning stereotypes they have about their targets - the outsiders who have been declared guilty of "stealing" jobs.

America is a great country not simply because of its might but because of its democratic society which at different points of time has corrected itself for any inequities it bestowed upon its lesser citizens in the past. No other society in the world has taken such big leaps in such a short period of time (speaking on a civilizational scale).

Yet, as is expected from a democratic society, there are those who refuse to look past prejudices and biases formed from their limited life experiences. What's true for one bad apple must be true of the entire orchard!

One must realize that American capitalism is neither foolishly greedy to cut costs at any expense, even that of a basic output quality nor idealistically altruistic to prefer foreign workers from less developed countries for the sole purpose of improving their lives. Where you have a ridiculously cheap business (read Walmart) you also have one that offers quality at a much higher price (read Target). American shareholders are the buying customer who decide how much quality they can sacrifice for a cheaper product (read higher stock earnings).

All those who like to complain about jobs being "stolen" need to realize that none of the business decisions taken to hire cheaper (not always the case) foreign workers are taken in a vaccuum. When the American is wearing his investor hat, he wants maximum profit on his money but when he wears his "laid off for being no more valuable than a skilled foreigner willing to work for 50% less" hat, he wants to complain about how American professionals have been compromised.

Who's at fault? The greedy investor and by extension, American companies for not doing enough to recruit local talent or the complacent, neck-deep in self-entitlement employee who doesn't want to make himself more valuable to his employer? If you ask the resentful types, the answer will more likely be: "The foreign worker who is raiding our job market".

Submarine cable cut torpedoes Middle East access

Desi Banda

@Danny

Reading your posts I get the implication that Western support centers always deliver excellent service while Indian (and other outsourcees) ones are always bad, or at least of an inconsistent quality.

The truth couldn't be further from that. I agree that the Indian accent does sound weird to someone not used to it, but the same holds good for regional ones too. I've had trouble understanding customer reps with a heavy Southern (US) accent in the past. So then, should we have local call centers in every region? Someone in California must only call the Southwest regional call center? If they call the Southern one, heaven help them?

I beg to differ. As long as the rep is competent enough to solve your query, the accent shouldn't matter after all it is the same freaking language!! IMHO, a bad call center is a bad call center, whether it is in India, China, or Mars. Companies that outsource should make an attempt to ascertain whether they are getting the same kind of quality from their offshore contractors. After all, quality is what matters first, cost cutting comes afterwards. So, if you really have a problem with customer support blame the company not the foreigner who is only trying to make a honest living like everyone else.

Btw, apologize for the rudeness in my previous post but I got a little ticked off by the stereotyping.

Desi Banda
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@Peter Gathercole

Again, you can't blame the Indian support industry for the problems your company is facing. Your company did a crappy job of identifying an offshore contractor. If you didn't do your research well when buying a used car and bought a lemon, would you blame yourself or the seller?

"Oh, these used car sellers are so bad, they sell you junk". How ridiculous does it sound? Nobody forced you to buy the car, it was YOUR decision. Now make the right substitutions and see if it makes sense.

Desi Banda

RE: @Ashwin

"Globilistation (sic) benefits only the very rich."

What an idiot, really. Where do you think the profits reaped from outsourcing go? They not only line the pockets of CEOs and other such big d!cks but also the average shareholder who expects more and more out of his investment. Do you really think all these large corporations are privately-owned? On a side note, the idiot quoted above has the gall to comment on the English skills of non-native speaker when he can't spell jackshyte.

I fail to understand why some people jump up and down about outsourcing. Outsourcing is only applicable to lowskill jobs like support (reading out from a freaking manual is not rocket science). If you are really concerned about your job going overseas make yourself more valuable. Don't be that lazy fool with a superlarge sense of entitlement.