Sign in / up

* Posts by Neil

2 publicly visible posts • joined 3 Dec 2007

Ofcom to clamp down on 'unfair' charges

Neil

@ Tim Spence

When it comes to breaking contracts, there's a concept called mitigation of damages. Before a company can collect money from the contract breaker (the customer), it must attempt to recoup that money by selling its services to another customer. Any money recouped is money not owed by the first customer for breaking the contract. I don't know about the UK, but in Canada, a company MUST attempt to mitigate its damages.

If the customer pays the remaining amount on the contract and the company then resells those same services, it just made double income.. and that's a no-no in the eyes of regulators.

Fees for breaking a contract make sense, but they should be reasonable in so far as they relate to the expense of reselling the services and not as a profit generating arm of the business. IMHO, anyway.

0 0

Best Buy kicks out misbehaving Geek Squaders

Neil
Thumb Down

About time.

I can't believe some of the comments here. Do they really think that it's ok to snoop into people's private data just because they are low paid? They are paid to fix the computer and that's it.

Suppose you hire a contractor to do work in your house. He brings in lowly paid labourers... since they are lowly paid, does that give them the right to browse through your underwear drawer and file storage, since you didn't put everything in a safe or burn it (the equivalent of encrypting or deleting files on the computer)? Come on.

Those Geek Squadies deserved to be fired. Shame on Best Buy for not handling this long ago.

0 0