@ AndrueC
RE Virgin : TBH if my service is anything to go by then I'm not surprised. I've not had any issues over the last year at all other than one overnight outage when a workman cut through a main internet pipe (tut tut, ever heard of redundancy Virgin??).
However, when my contract recently expired I was offered a much faster service for £12pm less than I was paying, and I've just been emailed regarding another "free" speed upgrade - although I'm sure I'll pay for that down the line somewhere.
I'd quite like them to ditch the line rental as I have never used my land line service so I do feel a bit aggrieved at this, however, this seems trifling considering the issues other broadband customers seem to be having.