Reply to post: Re: Have to agree.... @Tim99

Do not adjust your set: Hats off to Apple, you struggle to shift iPhones 'cos you're oddly ethical

ThomH

Re: Have to agree.... @Tim99

To one-up you, hopefully not to your disappointment: my 6s was similarly affected — charging slowly devolved from remembering to put the cable in at the proper angle, to wiggling it about a bit until charging started, to wiggling it about a lot and then putting the thing down very carefully. I tried compressed air, I tried a vacuum cleaner, I tried sufficiently-miniature tooth-cleaning products. I believed the thing was done for.

I booked an appointment at the Apple Store that I pass every day anyway, to formalise the bad news and to ask about trade-in prices but they did quite the opposite: the assistant tried cleaning it with a specialised small brush, to limited effect, then peered in and confirmed that some of the pins looked like they'd ended up bent a little too far to retain their necessary springiness.

Then she took the phone into the back room for about fifteen minutes, used an unspecified machine on the thing, and brought it back good as new. Cables click into place and the thing always charges and no longer randomly disconnects when I'm using it in the car for directions.

So, ummm, Apple's service, even for well out-of-warranty products, has cost them at least one phone sale. I wouldn't expect the same outcome with a competitor just because they don't have the High Street presence, so you can't just walk in and get the diagnosis right there. At best there'd have been a whole extra level of phone queues and service requests and posting things back and forth, but likely there'd have been nothing.

I'm not averse to a new iPhone as for my money wireless charging undoes the loss of the headphone socket and I still don't understand the notch controversy, but I was always fine with the Office ribbon too so I may just be a poor representative of tech news comment posters.

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