Exactly why software BLOWS and is getting worse!
"Hey, did we change this because we think it's a better design and that we've proven that"
What an arrogant, clueless twit! It doesn't matter if your stupid TEAM think it's a better design! It's the USERS who are important! You prove you made it better when the USERS are MORE HAPPY. If you make your users UN-happy, you have made the product WORSE!
Like Apple, who don't even bother with user testing anymore, they ask other Apple fanbois if they like it. Stupid, stupid, stupid...
Biting the hand that feeds IT
