Re: Bigger question
But then again you need to address the brain inside the person making the call, and that isn't possible if they're on auto-pilot."
Depends. If it's an actual sales employee looking for commission, then nothing you say will deter them. That's their life. But if it's a call centre drone who took a job for whatever reason (benefits sanctioned of they refuse or resign?), then they are just doing as they are told so they can take home their minimum wage and probably care even less (though probably won't bother trying the hard sell tactics)
Biting the hand that feeds IT
