@gerritv - Slurp is solely responsible for proper testing of their products. When they obviously fail to do so they deserve to be hammered mercilessly until they get their act together. In reality, the harsh statements on El Reg are doing Slurp a service if they bother to listen. The natives are restless and do not need more reasons to bolt; they need reassurance that staying with Slurp is the correct course.
The monopolist John D. Rockefeller noted to maintain a near monopoly you have to give the customers good reasons to stay. Part of that is prices but also providing quality products. Low priced, quality products keep customers happy. Treat them with disdain either by raising prices or giving poor quality and you create an opportunity for a competent competitor to permanently take customers away from you. Rockefeller had legal problems with the ferals because of his market dominance not with customers.
Biting the hand that feeds IT
