Re: Web app? No thanks.
You would never download an application from a company onto your PC nowadays
I agree, a native application for things like ordering products is just a duplication of effort if you have a web based version, but aside from the 'have to have an app' internal pushes you have users perfectly willing to install any and all sorts of rubbish on their phones..
Native apps are fine for applications that need the efficiency and speed, but cause phone platform lock-in where user is locked out if their device can't run Android or IOS apps.