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TalkTalk to splash £1.5bn laying full fibre on 3 million doorsteps

Anonymous Coward
Anonymous Coward

Even worse when you decide to cancel their service (as I id this morning) you talk to "Michael" who has a very very heavy Indian accent who needs to verify your address, which you give him and he says that's not the address they have on the account. Eventually after several attempts I discovered their version of my address is prefixed by the word "Apartment" and he could not accept a prefix of "Flat" or accept just the number without the prefix, nor give any clues about the issue. "Michael" then tried to get me to take my service to my new home. No. Give it to someone else. No (I'm not that cruel). Pay the £20.09 early cancellation fee. Yes please.

After that it was just the expected reading me the terms and conditions putting me on hold while he did "something". No more than a 30 minute call in total, but by the end of it I was begin to suspect that "Michael" wasn't his real name and I was half expecting him to tell me that there was a virus on my computer.

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