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I've been a long term VM customer and suffered no end of technical issues with their broadband service; I'm currently getting 70-80 mbps on a 200 mbps connection due to over utilisation in Bristol. Surely when they go to sell the service they should know when they will exceed available capacity? We reported our issue months ago and have been advised the fix is expected in October... I assume when they anticipate at least 50% of their customers will have left owing to their poor service.