Council phone systems
"Just remembered the top of my list for phone system hell. Barnet council. ...
None of the phone options ever seem relevant to anything and which ever one you choose will still lead to another dead end."
Memories of a different Council back in the 1970s. This was an operator controlled telephone exchange. Even if you entered the system armed with an extension number, you'd get transferred around several extension before finding the person you wanted. The amazing thing was that you'd get transferred back to the first extension you reached and have to start again at least once in the process.
It was my theory that when an automated system came along, they did a full time and motion study of the manual system and sought to replicate that.
That seemed the most probable explanation at the time.
Biting the hand that feeds IT
