Reply to post: Re: Outsource it all To India

Ta-ta, security: Bungling Tata devs leaked banks' code on public GitHub repo, says IT bloke

not.known@this.address

Re: Outsource it all To India

Korev said " People's location and nationality are not good indicators of competence."

No, but repeated screw-ups, terrible customer service, staff who cannot understand the difference between a non-technical user and a desktop support tech with 10+ years of experience ("no, switching it off and on FOR THE 4TH TIME in 1 call will not help - the hard drive is making horrible grinding noises and is knackered - I just need a fault reference number to give to the client!"), relentlessly sticking to a script when the user is able to give a perfectly good explanation of what the problem is, etc etc etc... *these* are good indicators of competence, and I've experienced these - and more! - since a bunch of Cowboys (allegedly) Supporting Computers 'onsourced' our hell desk to another continent.

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