Re: Outsource it all To India
Korev said " People's location and nationality are not good indicators of competence."
No, but repeated screw-ups, terrible customer service, staff who cannot understand the difference between a non-technical user and a desktop support tech with 10+ years of experience ("no, switching it off and on FOR THE 4TH TIME in 1 call will not help - the hard drive is making horrible grinding noises and is knackered - I just need a fault reference number to give to the client!"), relentlessly sticking to a script when the user is able to give a perfectly good explanation of what the problem is, etc etc etc... *these* are good indicators of competence, and I've experienced these - and more! - since a bunch of Cowboys (allegedly) Supporting Computers 'onsourced' our hell desk to another continent.