Reply to post: Re: Sounds all too familiar

User lubed PC with butter, because pressing a button didn't work

Little Mouse

Re: Sounds all too familiar

"and still complains about “the time a little shit in IT broke her top of the range PC, and blames me for her perpetual mistrust of techies.”

Telling users head-on that they caused a problem through their own idiocy rarely ends well. And their moaning will always hold more sway with their own colleagues than anything you might come up with.

So smile - be nice as pie to their face - fix the problem with a gullible look on your face - maybe even give them a plausible get out of jail free excuse to tell their colleagues so they don't feel like they've been made to look like a fool ("hmm - greasy residue - you see that sometimes...")

Then pop the hard plain truth in writing to whoever matters afterwards.

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