The book
I read the section you had linked to. It was very good and I may well be able to try to track down the volume. It's not often that El Reg ties together the main part of my career ( sorting out literacy and learning issues) and the minor part ( sorting out computer issues*). It's sad that it should be in these circumstances.
*Very similar except that computers' behaviour isn't as logical.
Biting the hand that feeds IT
