Lucky me, I'm not affected (basic SP4 m3)
Microsoft Surface Pro 4 owners: So, about that other broken update…
Unhappy Surface Pro 4 owners continue to fill Microsoft's support forums with complaints over an update that is leaving the touchscreen untouchable. We first noted problems back in August after readers got in touch to complain about their beloved devices becoming little more than slightly broken laptops after the update. The …
COMMENTS
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Thursday 11th October 2018 14:53 GMT Hans 1
Re: Mine is fine
@Sil @AC
Don't worry, you were left out due to a bug in the last update, next update will "upgrade" your models as well to the new experience!
You guyz are techies, I assume, do you seriously run Windows Update on those ? Better be sure your box is immune b4 you install ... you check model numbers or something ? Hat's off to your bravery!
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Thursday 11th October 2018 14:35 GMT Anonymous Coward
Re: Shame on MS agreeing for the replacement
I was looking forward to an episode of 'Can't pay? We'll take it away' starring MS UK...
If you get judgement against a company and they still won't pay, the most effective thing I've seen done is to threaten (and if necessary) issue a winding up petition. If you do that adds costs or around £1,500 that they'll have to pay, and they'll have to settle otherwise the company will be put into liquidation, and in that case they have to stop trading immediately.
I was working for a company with cash flow problems, and at one point we were getting three of these a week. Those who did this got paid promptly, those who didn't lost out when we did go bust.
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Thursday 11th October 2018 12:52 GMT RGE_Master
So let me get this right (apparently Microsoft can't)
SP4 firmware trashes hardware
Windows 10 Deletes files
You struggle to prevent windows 10 from updating anyway. And people are still complaining that I run windows 7 at home....Apparently I'm at risk of spreading malware because of it. Probably true, at least I can use my computer though.
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Thursday 11th October 2018 14:19 GMT ajafraimundo
I got rid of two of these pros, 1 and 4
Microsoft just keeps spitting in the wind, they substitute the machines, but after keeping on claiming the user is responsible for the malfunctioning. They keep on throwing users in forums, it's all surreal. So I got rid of mine, what's the use of relying in digital writing and so on if you get stranded a blocked from working. Grocery shops when I was a kid would give more support than a company that basically is working for dividends all the rest is a landscape. Win 10 in its own is a frightening product, it actually isn't for people to work, but to test their resilience and being unable to hand stuff in time.
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Thursday 11th October 2018 17:28 GMT derbatman
Triggered obsolescence
I'm affected and it is even worse, since the defective Surface Pro 4s neither go to hibernate nor can be shut down completely using the shutdown menu, you have to put them on AC the whole time, otherwise it drains the battery to 0%. So a wonderful and expansive mobile device only can be used as a static desktop system. Microsoft (Germany in my case) does not care, since I am out of warranty. In my eyes this is no only planned, but triggered obsolescence.
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Thursday 11th October 2018 21:46 GMT YetAnotherJoeBlow
Um
Revert the last firmware? You imaged it before you flashed,right?
Take them to small claims court. It worked for me 6 times in years past when I had to buy their shite. It is the only thing that they understand.
I was once told to wait for an update that never came. When my unit went out of waranty, they then told me to buy a new one. The funny part was that they were also pulling the same stunt on the judges wife... It still makes me laugh to this date.