Sounds like somebody rebooted an ID server and it's using a new address range? Time to reboot everyone to grab a new ID - that should fix it. The PFY probably tripped on the server power cord.
Brit mobe operator O2 asks cut-off customers: Have you tried turning it on and off again?
O2 customers have been reporting problems using their handsets on what's become a troublesome Thursday afternoon for the UK network operator. The first whinges began rolling in at 16:15 BST, and Twitter was soon awash with angry customers finding their social umbilical cords severed. I’m in St Helens right now and I can’t …
COMMENTS
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Thursday 4th October 2018 16:55 GMT anthonyhegedus
O2 really need to get ahead of the curve with new tech. They had a very good app called TU GO which worked as a VoIP phone, letting you send/receive texts and make/receive phone calls through wifi. Great, until they got rid of it and replaced it with WiFi calling, which is built into most modern handsets. At least I thought it was great until I moved house to somewhere where there is absolutely no mobile signal on any network.
I thought "wifi calling will cover me". Well, sort of. Calls work fine, but SMS is not carried over the wifi bearer for some reason! My wife's EE phone can do it, but not O2. Trying to get an answer out of them elicits the telephonic equivalent of a blank stare. They have no clue when or if it'll work. But WHY? Why doesn't it work? Why can't they make it work like other networks do?
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Friday 5th October 2018 08:54 GMT Anonymous Coward
Its not just me then
I managed a phone transition to a new provider and they had a dodgy network for the first 3 days of the switch over. Add to the fact that I'd been saddled with a not fit for purpose handset (anyone remember the HTC ChaCha?) as we were banned from buying blackberry's but were obsessed with 'real' keyboards. I had several hundred very angry users. Being in a rural county they had far too free access for pitchforks for my liking.
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Sunday 7th October 2018 10:05 GMT Anonymous Coward
Re: And don't forget
I'm going to go out on a limb here and say, they have unloaded billing onto O2 as they will have been on the O2 network to start with. MVNOs are not competing networks, they are a sham. If we have to have them we need nationalised infrastructure then all the mobile companies can be MVNOs a top that.
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Friday 5th October 2018 08:44 GMT Gobhicks
Hmmm
My first thought when I found 02 was down yesterday was: "funny how this happens on a day when the news is full of cyber warfare". What are the chances that certain parties have latent hacks already in place on all sorts of systems ready to be activated whenever it suits them? How would/could we know?
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Friday 5th October 2018 09:39 GMT Anonymous Coward
Buisness as usual
In the area I live not receiving and making calls on o2 was a daily feature - even through they claimed I could get full 3g coverage indoors and out, mind you they also claimed issues could be caused by a faulty transmitter. If this was the case the local transmitter was under repair more times than an aircraft factory in Dresden!
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Friday 5th October 2018 15:47 GMT Joe Montana
Typical...
Even when the provider knows there's a problem, they prefer to keep you performing troubleshooting activities in the hope that the problem will get resolved in the backend before you've finished. That way it looks like there never was a network problem, and the 10th restart of your handset or router reboot somehow fixed it.
ISPs have been doing this for years.