Whoa – oh no, Zoho: Domain name no-show deals CRM biz, 40m punters a crushing blow

I fail to see any connection betwen Zoho and Marketo's cases

On Marketo's case it was clearly due to the company's own failings while on Zoho's case, although you can argue that the company could/should have protected itself better, it was an obvious mistake from the registrar.

Why are you mixing the two then?

Don't forget your certs

Domain names are one thing but also don't forget to renew your certificates - expired certs also look amateur.

Planned, targeted attack on Zoho

From what I hear from my circle of friends, this is a targeted attack on Zoho to damage their reputation. Tierra's credibility (if any) is at stake now.

Spam is a cat and mouse game - both good and bad guys are evolving constantly. I still get Spam in google and yahoo in my inbox. They all try their best classify and send them to spam folder, yet they fail at times.

Since when has it been up the the registrar to decide it can just disable someone's domain based on a few report of spam?

If they are going to do this, without giving the domain owner chance to respond. It becomes trivial for people to disrupt competitors business by reporting them for spam and getting their domains taken down.

I have never heard of Tierra, and a Google search for them you don't find them until page 2 which isn't a great result for a registrar that can't even get themselves on page 1 of Google for a search of their own business name. They are more than likely someone working out of their home office, reselling domain names and hosting offered by a someone else as their 'business' address is a PO box.

Small organisations

This domain loss also happened to a small charity I am involved with. No warning, one day there it was, gone! Most of my colleagues there are not computer people, and I do not want to be the computer slave of every organisation I join.

Most other businesses are used to the polite reminder, followed if necessary by the cough-up-in-seven-days letter.

Wanted to share the latest statement from Zoho: https://www.zoho.com/service-updates/blog/update-on-zoho-services-disruption.html

I couldn't imagine the big, low cost registrars thinking twice about shutting down a domain, because they give them away free, or only charge $1 or whatever! Even at $35 you only have to manually process one or two complaints before the regstration service for the domain loses money.

Handling complaints and contacting registrants costs money. Seems to me that $35 per year should be the cost of registration - maybe there should be an additional fee for each spam complaint handled that has compelling proof against the domain owner. The ultimate cost should (as in all things) represent the work that goes into it.