Yeah...
The big-name competition is no better, I've had a lot of similar problems with Dell and HP. Even Apple, with their huge profit margins treat their customers like dirt. I'm not saying this is right, just that Lenovo isn't really any worse than their competitors in initial quality or support.
If anything Dell is even worse. I once bought a brand new Dell XPS 15, that died less than a month later. I called in and then was transferred around for about 3 hours only to be told at the end that they would need the system sent in. They then told me that the system was registered in a different country and that I would then have to request a region transfer. I bought the system from a large retailer in my own country (who I later found out ships all their online sales from the next country over).
It took more than 2 months (and a lot of my time wasted calling over and over) for them to even accept my system for repairs. By the time it was repaired I'd owned it for 4 months, only 1 month of which I could actually use it. I literally had to buy another computer in the mean time! At least it's worked properly since, but I'm not buying another Dell for a long time.