back to article Centrelink scheduled maintenance at time clients needed it most

Australia's welfare payments agency couldn't cope with a surge in user traffic it knew was coming last weekend and went TOESUP (Total Outage Ends Support for Usual Performance), with problems continuing until Tuesday, July 3rd. The “users trying to log in attack” occurred after the organisation scheduled weekend maintenance …

  1. Winkypop Silver badge

    Centrelink online

    It's own circle of Hell.

  2. Denarius
    Meh

    possible fix ?

    How about moving the pollies payroll to CenterLink. Mandatory timesheets to be filled in personally with biometric signing using retinal identification. Unless all systems are performing to a reasonable end user response speed, the payroll processes is reniced to -19 or so, if mainframes have such a useful command. Enduser defined as someone on end of NBN satellite link to, oh say, Wyndham or Meekatharra.

    At least Australians might find out what most of these representatives are really doing, because managing the country in the interests of all its citizens is not in evidence. The incentive to properly fund fault tolerant critical systems might also be better understood by the purse string holders.

  3. onefang

    'Australian citizens and residents claiming a range of government benefits are required to file regular statements of their income, or risk being caught in Centrelink's notorious “robodebt” regime, in which the organisation raises debts against people based on its estimates of their income.'

    Almost, but not quite correct. Robodebt is a problem even if you regularly file statements of income. Robodebt kicks in if you are making enough money to not need Centrelink payments during a part of the financial year. They grab your annual tax return, divide the annual income you reported to the ATO by 26, to come up with an average income per fortnight, and compare that to the period while your where claiming benefits. Naturally as any fule kno that's gonna end up being more than what you where reporting for those fortnights. Coz you don't report the average, you report the specific amount that you are required to report. Then Centrelink goes "Aha! Got you, you dirty little dole bludging cheat!", and tries to grab back the legitimate payments. So even if you are fully declaring your income the entire year, if it varies enough you may get caught in the robodebt quagmire.

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