Oh Capita! Thirsty outsourcing titan finds small oasis in contract desert

Or InvestNI?

Apparently Capita is preparing to roll out the big guns and will “deploy advanced digital and customer management capabilities to drive improvements in experience across all channels”.

Delivering your promises on time would be a big step.

prolonging customer service phone and online support for a further five years

That's just the time spent on hold.

Oh God!

Capita will become the sole provider for all inbound and outbound customer contact and the handling of pension, insurance, mortgage, deposit and investment claims,”

The fucked up the pay and pensions where my wife works. So I guess they will knowhat hey're talking about at least.

Crapita

another state-funded Ponzi scheme like Carillion ?

"Apparently Capita is preparing to roll out the big guns and will “deploy advanced digital and customer management capabilities to drive improvements in experience across all channels”."

But they have been doing it for the last 10 years... Why'd they wait?

Crapita - you know it's going to be smooth and successful every time. Hahahahaha

Best left to their TV Licensing goons threatening single mums on council estates on behalf of the BBC. Any other business model is doomed to fail.

To be fair, the communications us workers are getting is quite massive. We get several emails a week detailing whats happening, which we didn't get before.

There is already a big consolidation effort going on and it seems to be moving in the right direction. A lot of good people have already jumped ship, but there are still plenty of good ones left. The lack of investment was a huge problem in the past, as well as the atrocious way in which different departments communicated internally with all the red tape and cross charging making the simplest of things take weeks to complete. Hopefully this will be a thing of the past soon.

Capita was a messy machine with many cogs and no oil. but I hope it is going to have fewer cogs and oiled sufficiently in the future, else we will all have a sore ass from lack of lube