The EE website has been appalling for many years. They still haven't gotten around to fixing the "Too Many Redirects" issue resulting from an expired/dormant account being associated with a new account (reported many times without seeing any form of fix - looks to be a server related issue triggered by their web application). Plus the site itself, when it's active, is often slow to the point of being unusable. Plus many "Sorry! There's been a problem" with the iOS app, forcing log out and logging in again.
EEk! Mobe network's customer services down for more than 24 hours
Mobile network EE has had a poor start to 2018 – their customer service data centre has been down since yesterday. According to the company, their engineers have identified and are working to solve the problem, but have yet to fix it by the time of writing. The server in question deals with the online "MyEE" webpages, customer …
COMMENTS
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Tuesday 2nd January 2018 16:17 GMT Jeffrey Nonken
Re: Who cares
Pot, kettle.
Also, thinking of yourself is not necessarily the same as thinking ONLY of yourself.
Also, EE is in England. I'd never heard of them until I started reading El Reg. Don't know what us Yanks have to do with this.
I like reading El Reg. It gives me a view into another culture. ...Thinking only of myself, of course.
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Tuesday 2nd January 2018 14:22 GMT Anonymous Coward
"What do you mean you've killed my service? I paid online!"
Oh, you say your website was wonky & has no record of my payment? That's too bad for you. I've paid, here's my credit card charge as proof, so turn my service back on or I'll sue.
Don't you just love "he said, she said" situations?
A simple photoshop of your previous bill to make it look like the current bill & suddenly they'll spend months chasing their tail trying to figure out where the money went. Meanwhile you get to shaft them for the new year!
Ok ok, I know that's wrong & might land me in the poke, but it's better than resorting to physical violence against their CEO, right?
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Tuesday 2nd January 2018 23:44 GMT Barry Rueger
Why, oh why?
To all wireless providers: providing actual quality customer service is unlikely to be much more costly than treating clients like crap.
In fact it's probably cheaper than burning mega-bucks on marketing to capture competitors' clients when they become available during "churn."
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Wednesday 3rd January 2018 14:27 GMT myithingwontcharge
So the revelation here is that EE seem to believe they had customer service to start with. I work for a radio station and our EE text number stopped working. After several days of banging our heads against a brick wall of 150, it only got resolved because a director spoke to their press office.