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back to article Audit office finds Telstra's universal services were good politics, bad deals

Australia's National Audit Office (ANAO) says Telstra isn't delivering value for money under contracts it won to deliver subsidised telecommunications services in remote areas under the nation's universal service obligation (ISO) program. The ANAO was briefed to look into how universal services are funded and delivered, and …

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  1. OffBeatMammal

    It's disappointing to see Telstra, even with a big bucket of money behind them, failing to deliver on promises, especially when there are incremental things they could do that might not be roll-out of 5G (or other headline-worthy things) but would help both city and rural customers (eg follow the Comcast Xfinity model of opening up home wifi hotspots to the Air/Fon network to back-fill coverage)

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    1. Tac Eht Xilef
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      Telstra Air

      "(eg follow the Comcast Xfinity model of opening up home wifi hotspots to the Air/Fon network to back-fill coverage)"

      Don't they do this already?

      Granted, it's not compulsory - but, at least when self-installing the new DOCSIS 3 cable modems, they certainly imply that you need to create a Telstra Air account & enable it on the modem during the process.

      (And yes, if it fails to register the new modem properly, the front-line support insist that you go through the whole Telstra Air setup before they'll escalate...)

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