If a company shafts employees - shafting customers will follow
UBER recently admitted ripping off drivers, so much so it has embarked on an urgent repayment plan. So it comes as no surprise customers have been ripped, either.
UBER even ripped city regulators using special software called Greyball.
It's like Volkswagen and Fiat/Chrysler claiming surprise when they were accused of cheating climate control regulations.
Airlines are a great example. Air Canada, BA, Delta and United are all notorious for harassing employees (BA uses two pay rates for different employees on the same flights) and EQUALLY Air Canada, BA, Delta and United have passenger relations problems.
As a electronics road warrior back in the '70s, based in Canada, armed with passports from three countries (legally), I traveled widely all over the Western hemisphere. I found employee Notice Boards were equally revealing as to how companies treated employees. One notable one, I remember to this day, were signs dangling from the beams of the Spiegel Catalog warehouses that advised staff that NO SPITTING PERMITTED was an important rule to remember!